• Customer Quality and Reliability group is looking for outstanding talent for an exciting opportunity working with customers and various internal partners to solve technical issues, accelerate learning, and grow together passionate in customer technology enabling, program management and embrace technical challenges with analytical and growth mindset.

• Primary responsibilities include: Provide technical support and leadership for the resolution of customer quality and/or reliability problems with Intel products.

• Partner with various technical support teams to coordinate and perform product functional analysis, data analysis, physical analysis, reported failure correlation on customer returns for issue investigation and resolution.

• Work closely with field sales teams, division, and factory for problem resolution and corrective action to prevent re-occurrence of the problem. May require interacting with customers directly in certain circumstances.

• Perform technical investigation on customer returns including component, module, and system. Conduct basic component and system testing in a lab environment.

• Be an advocate of customer voice to the internal teams. Compose and publish technical investigation reports to customers for issue closure.

• Strive to proliferate shared learning across sites. Maintain necessary records and reports of customer issue closure.

• Performs other related duties as required or as directed.

Qualifications

Minimum Qualifications:

• The candidate must possess a Bachelors degree in Electronic, Mechanical, Computer Science or Engineering or related field

• Minimum of 2 years of experience in Engineering or technical program management.

Preferred Qualifications:

• Masters degree in Computer Science or Engineering or related field.

• Knowledge in Intel products, manufacturing processes, test metrologies, and platform debug.

• Board and system manufacturing, and surface mount technology knowledge.

The ideal candidate should exhibit the following behavioral traits:

• Data analysis skills and technical problem-solving skills.

• Verbal, written communication and presentation skills in English to present complex issues with clarity to drive decisions.

• Willing to work independently to set clear expectations, measure results, and prioritize tasks to meet engineering and business goals of the program.

• Willingness to work across organizational, functional, geographical, and cultural boundaries.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support.  Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth.

Other Locations

PRC, Chengdu

Work Model for this Role

This role will require an on-site presence.

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