Responsible in supporting customer reported Intel product quality and technical issues. May require to interact with customer directly in certain circumstances. Performing technical investigation on customer returns, conducting basic component and system testing, advocating customer concern to internal teams, working with Intel internal teams to determine root cause and corrective action to prevent reoccurrence of problem. Compose technical report for issue closure. Responsible for establishing support of new product and drive improvement of the customer support process for existing products.

Qualifications

You should possess a bachelor or above in science or electrical and electronics engineering, or computer architecture. Basic technical knowledge in microelectronics, computer organization and architecture. Strong communication skills in verbal / written and fluent in English speaking. Able to work independently with minimum supervision. Willing to work with people from various geographies and/or countries. Willing to work in a diverse environment where interaction will involve customer and internal counterparts from Malaysia, PRC, TWN, Japan and other geos.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support.  Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth.

Other Locations

Vietnam, Ho_Chi_Minh_City

Work Model for this Role

This role will require an on-site presence.