As a Product Support Engineer, you will provide technical support from within the Switchgear Support Group for product troubleshooting, facilitate warranty or service issues, and help to drive closure to customer issues. Products supported include all products produced out of Eaton’s South Milwaukee, WI facility. Eaton is a power management company made up of over 92,000 employees, doing business in more than 175 countries. With five Eaton facilities and more than 1500 employees located in Wisconsin, Eaton’s local footprint enables our employees with state-of-the-art laboratories and access to manufacturing. Come join a dynamic team with multiple options for career growth and advancement within the Southeast Wisconsin region and beyond! Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this role, you will: Learn about the products produced in South Milwaukee and apply the knowledge of these products to assist customers. Develop an in-depth knowledge of the products through training both on-site and off-site; informal and informal. Capture information describing customer issues and work with cross-functional teams to ensure customer issues are resolved and tickets are closed in a timely and accurate manner. Provide organization with information relative to trending product questions, issues, etc. from the field. Assist in the development of digital tools to enable marketing, sales, and customers to assist customers with questions related to products produced at South Milwaukee. Support the marketing team as a technical representative when customers visit the facility. Participate and lead customer training of switchgear products. Participate in maintaining, improving and expanding our controls lab and associated equipment as well as facilitate safety training for lab access. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Two-year Associates or Technical degree from an accredited institution with minimum of 5 years in Production, Manufacturing, Quality, Engineering or Field Service working with electrical/mechanical equipment or Power Systems products OR a Bachelor's degree from an accredited institution with a minimum of two years’ experience in Production, Manufacturing, Quality, Engineering or Field Service working with electrical/mechanical equipment or Power Systems products Must be legally authorized to work in the United States without company sponsorship No relocation is offered for this role. Candidates must reside within 50 miles of the South Milwaukee, WI site. Active Duty Military Service member candidates are exempt from the geographical area limitation Preferred Qualifications: Bachelor’s degree in Engineering from an accredited institution Service Technician experience in customer service-related position Knowledge of SAP Experience in the utility industry Experience with distribution protection equipment Position Success Criteria: Effective problem-solving skills Excellent communication skills Strong interpersonal skills PC application experience including MS Office products Attention to detail Ability to multi-task and quickly set priorities Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. #LI-LS3 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: North America – US/Puerto Rico Organization: ESSG CPSD PRD Power Reliability Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time