We are hiring Product Support Engineer for our China(Beijing and Shanghai) office. If you are looking to expand your career horizons in the areas of industry, technology and client-facing work, look no further than the Product Support Engineering role at OSIsoft. In this role, you have the opportunity to make a significant impact for our enterprise customers, including Fortune 100 companies, each day, while simultaneously building upon your existing skillsets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

Responsibilities

• Troubleshoot complex technical problems; perform in-depth research and analysis, develop test scripts, and reproduce customer-observed product behavior.
• Log details of all cases including research completed, email exchanges, and steps taken during each transaction, through the resolution and closure of the case.
• Escalate issues to engineering as needed to ensure timely and satisfactory resolution for the customer.
• Participate in pre-sales activities such as demonstrations; presentation of product features, pre-sales consulting on use of product, Webex presentations, etc.
• Deliver and assist customers in the installation, deployment and use of OSIsoft technologies according to the agreement concluded between the customer and OSIsoft.
• Perform remote installs of the PI software
• Prepare and maintain accurate and complete engineering reports and customer specific documentation as required by the agreement with the customer and by OSIsoft.
• Develop, maintain and give training classes on OSIsoft technologies
• Collaborate with OSIsoft training personnel on the design of training materials or teach client courses based on those materials.
• Assist the sales force by identifying and communicating additional opportunities for our products to solve customer needs.
• Comply with customer safety programs as required by contract terms, regulations, or guidelines specific to customer sites.
• Maintain personal knowledge and skill levels according to guidelines established by OSIsoft through recurrent annual training within the Company or designated external resources.
• Submit expense reports and practice financial management consistent with company guidelines and using company systems.
• Completion of the current Microsoft certification exam within the first 6 months of employment.
  

Qualifications

• Top graduates from the best Engineering & Computer Engineering Universities
• Bachelor's Degree, Master's Degree or PhD
• 3+ years of experience as a technical engineer.
• Chemical, Electrical or Mechanical Engineering background or related field with a minimum GPA of 3.5
• Strong computer knowledge, troubleshooting ability and communication skills
  

About OSIsoft

OSIsoft is a global leader in operational intelligence. We deliver an open enterprise infrastructure, the PI System™, to connect sensor-based data, systems and people. OSIsoft has installations in 127 countries and is widely used across manufacturing, energy, utilities, pharmaceuticals, life sciences, data centers, facilities and the process industries, as well as the public sector and the federal government. OSIsoft is headquartered in San Leandro, California, U.S.A, with offices around the world.

At OSIsoft, we provide the industry standard in enterprise infrastructure for management of time series data through the OSIsoft PI System™. Our customers rely upon the PI System™ to safeguard data and deliver enterprise-wide visibility into operational, manufacturing and business information. The PI System™ enables users to manage assets, mitigate risks, comply with regulations, improve processes, drive innovation, make business decisions in real time, and to identify competitive business and market opportunities. We are time series data; if the data has a value at a given time, we collect it, store it, and show it to our customers whenever they need it! We let engineers and managers see exactly what is going on in their processes in real time – useful, right?

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