Veeco (NASDAQ: VECO) is a leading manufacturer of innovative semiconductor process equipment. Our proven MOCVD, lithography, laser annealing, ion beam and single wafer etch & clean technologies play an integral role in producing LEDs for solid-state lighting and displays, and in the fabrication of advanced semiconductor devices. With equipment designed to maximize performance, yield and cost of ownership, Veeco holds technology leadership positions in all these served markets.

• Supports field system repair, installation, training or other supporting efforts.
• Provides on the job training to service engineers during installations and service escalations.
• Provides responses to both internal and external customers encompassing system facility requirements, operational performance, maintenance, and process.
• Diagnoses system-level failures and anomalies by direct (hands-on) and indirect intervention (telecommunicate).
• Coordinates factory and field resources in response to field support request or customer escalation.
• Performs or assists in failure analyses of field equipment failures inclusive of providing recommendations for equipment return authorization.
• Develops product and application expertise for both system and sub-system level components.
• Administers and complies with all Environmental, Health, and Safety policies and procedures as required by law and Company directives.
• Composes technical documents to be used by customers and company service personnel inclusive of procedures, troubleshooting guides, and technical bulletins.
• Collects and analyzes failure data and coordinate corrective action.
• Provides supplemental after-hours technical support for customer and field personnel.
• Actively participates in various meetings, including but not limited to: account status, installation status and issues, new product introduction, design review, quality assurance, out-of-box quality, and FMEA.
  

Qualifications:
B.S. degree in a technical field (EE) preferred and 5 years experience in field service, applications engineering, or customer support in a high-tech manufacturing environment relevant electrical and mechanical systems. An equivalent combination of education, training, and experience may be considered.

Knowledge, Skills, and Abilities:

• Semiconductor capital equipment experience
• CO2 laser experience
• Must have good communication skills with a collaborative and team building attitude
• Must possess good organizational skills with an aptitude in formulating plans for system failure
• Has experience in systems troubleshooting and capability in forming a cross-functional team for issue resolution
• Experience interfacing with the marketing and sales organizations to manage product roadmaps and customer requests
• Has the demonstrated ability to multi-task and work with a cross-functional team in a matrixed organization
• Must have the ability to travel 20%-30% domestically and internationally

Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.