Product Support Service Training Specialist
US - Connecticut - Remote / Field, US - Delaware - Remote / Field, US - Florida - Miami, US - Georgia - Remote / Field, US - Indiana - Remote / Field, US - Kentucky - Remote / Field, US - Maine - Remote / Field, US - Maryland - Remote / Field, US - MassacUpdate time: November 21,2019
Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Job Description

  • Develop and create technical training materials

  • Plan and conduct technical trainings for our service organization

  • International Support of our service organization for resolving technical issues of our analytical instrumentation

  • Responsible for Project work and –management (NPDI, PPI,…)

  • Efficient communication of field feedback to all relevant departments in order to continuously improve our product quality

Education

  • Masters or Bachelor’s degree in a scientific or technical field with a background in chemistry, biochemistry or related or completed scientific education with work experience in a similar activity

Qualification

  • At least 3 years’ experience in the above-mentioned fields

  • Strong organizational skills, structured working style and attention to detail

  • Self-confidence and excellent verbal and written communication skills

  • Assertiveness

  • Affinity to technical contexts, combined with strong critical thinking and problem solving capabilities

  • Ability to prioritize, and work in a dynamic and evolving environment

  • Take ownership of tasks and drive them to completion within agreed timelines

  • Ability to work effectively in a team environment

  • Substantial experiences in analytical technology, ideally HPLC, as a user, service technician or in a support role
  • Hands-on experience with LC/MS systems, Xcalibur™ and/or Chromeleon™ software is desirable
  • Good presentation skills. Advanced experience in adult training

  • Microsoft Office Software is your daily business

  • Very good verbal and written skills in English

  • Willingness to travel (inter)nationally (up to 25%)

    At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

    Apply today! http://jobs.thermofisher.com

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