About the role: 
The Product Training Specialist is responsible for the development and implementation of the product training strategy as well as the design and dissemination of training materials on RWS products for internal use by RWS employees. RWS products include translation and terminology management software, machine translation, content management systems and publishing tools.
Materials include deliverables such as eLearning, PDF and slideshows, videos and in-person training, spanning end-user training as well as in-depth product training for professional services consultants and support engineers. The measure of success is our employees being enabled to do their jobs faster and more efficiently when using RWS products.
The position requires the ability to work across a wide range of stakeholders that supply the subject matter expertise to create the training materials, as well as work with our in-house product training team to build and deliver the training. The successful candidate will have a strong background in training needs analysis, instructional design, content authoring and training design process.

Roles/Responsibilities
* Collaborate with product management to identify training needs because of new / updated products / offerings
* Work with internal RWS customers to ensure their training needs are captured and incorporated in the product enablement process.
* Follow a repeatable model for building and delivering product enablement materials
* Collaborate with Product Training team members to produce eLearnings spanning over multiple audiences (external customers, internal employees, RWS partners).
* Work with the Learning & Development team and the Product Training team to:
* create best practices and help decide on tooling and processes for content creation and dissemination (participating to Learning Councils and team meetings)
* ensure product enablement materials are up to date on our LMS, as well as on other platforms where applicable
* ensure governance is in place for retiring old training, in line with RWS’s product life cycle
* Provide updates across RWS about new / updated product enablement materials through regular internal communication
* Use data driven insight to measure results of product enablement. Continually evaluate training programs and processes to determine whether training is meeting business needs. Drive training decisions, actions, and communications across the business unit based on assessment and evaluations.
* Stay informed on cutting-edge tools or mechanisms that may be leveraged to improve product enablement.

Your team:
As our new Product Training Specialist, you’ll be part of the Product Training team, which, in turn, fits into the bigger picture of the Product Management team. Product Management drives our product roadmap, based on a strong future vision and deep technologic overview. You will report to the Product Training Manager who is responsible for the training strategy and content creation for both RWS customers and internal employees.

Organizational Interlocks:
* Human resources/Learning & Development
* Product/solution management
* Product/solution marketing
* Documentation teams
* Project Management Offices (PMO) & Language Offices (LO)
* Global Consulting / Professional Services / Support
* Sales enablement
* Channel/Partner management


Experience Required:

* E-learning development tools (proficiency in Articulate 360 package required)
* Learning management and experience platform
* Video recording and animation tools (proficiency in Camtasia and Vyond preferable)
* Experience in Learning and Development strategies
* Training Needs Analysis
* Instructional Design
* Experience in Learning Design methodology and processes
* Experience with building training material
* Strong affinity with technology and software products
* Three or more years of experience working in a technology company
* Strong organization and project management skills. Ability to work in a team environment.
* Experience working within an L&D environment, Articulate 360, video editing and animation tools
* Experience in training management and adult learning theory
* Excellent networker across team boundaries
* Skilled communicator

* E-learning development tools (proficiency in Articulate 360 package required)
* Learning management and experience platform
* Video recording and animation tools (proficiency in Camtasia and Vyond preferable)

Life at RWS: We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch. As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy, and we will adhere to the highest standard.   

Equal Opportunity: RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.