At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The opportunity:

The IT Operator role is a pivotal role in providing operation and production control support to business-critical systems. In this role you’ll perform checks, maintain system availability, monitor automated reporting, run MS Windows and AS/400 operational tasks and deploy new software. You’ll provide support to level 2 infrastructure and application teams and work with external vendors where needed.

You’ll be a part of a trans-Tasman team, reporting to the Infrastructure Operations Manager in Melbourne.

Learning opportunities in this role are plentiful and to be successful in this role, you’ll be customer centric with flexibility to adapt and be a team player.

About the role:

• Provide assistance with user issues and concerns

• Provide guidance and assist Service desk team with Level 1 & 2 tickets where necessary

• Work with business customers to ensure issue has been resolved

• Provide troubleshooting and triage for Infrastructure related incidents and issues - MS Windows and AS/400

• Promote software releases to Production environments

• Run and operate MS Windows and AS/400 operational tasks including capacity and availability monitoring and creating/monitoring scheduled jobs

• Coordinate tasks with Application Services and Vendors in resolving technical and application problems

• Manage IT changes in PROD environment

• Provide On Call support for batch run jobs and PROD application deployments

• Assist and Co-ordinate DR preparation and exercises.

About you:

• Experience working with MS Windows Operating system

• Available to work during outside of normal office hours when necessary

• Proven ability to develop and adhere to systems and processes

• Windows trouble-shooting experience

• Ideally, you’ll have a Bachelor degree in Computer Science or Diploma in IT System Administrator with 5 years’ experience

• Assist transition project delivery into BAU

• Strong sense of system management and compliance mindset.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

• Access additional leave days to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.