New York, NY –Open to remote on the east coast                                     

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

RWS Division:

RWS Regulated Industries division provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries.  This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation.

About The Role:

This is a leadership role in charge of managing a Production team consisting of project coordinators/managers and assistant project Coordinators, as well as the liaison person between Sales, Production and Clients. The Team Lead role is also responsible of supervising the execution of internal and client-driven processes and the successful management of client requirements.

KEY RESPONSIBILITIES:

• Organize/lead/attend production-related client meetings, coordinate process review on main accounts
• Train and / or coordinate Production and Dedicated Teams
• Provide feedback to Global Service Delivery Manager on team performance, manage workload ensuring tasks are allocated evenly within the team. Monitor that team follows established procedures consistently for every aspect of the projects they handle.
• Develop efficient workflows for maximizing the use of resources, create and develop linguistic assets and related instructions used for these accounts (Translation Memories, style guides, glossaries, account information, etc.)
• Exercise sound judgment in keeping Service Delivery Manager informed of potential difficulties such as issues affecting cost and turn-around.
• Involved in client onboarding and implementation initiatives (including day to day activity)
• Involved in the data collection, validation and analysis for contractual KPI (Key Performance Indicators) reporting
• Carry out risk assessments
• Ensure that within the team all work is assigned and completed on time, at appropriate profit levels, within budget and as per client KPIs
• Ensure all work follows all the approved processes and meets SDL’s quality standards as well as client contractual KPIs
• Escalate, monitor, and manage complaints
• Continually identify areas of efficiency and implement strategies to improve processes
• Organize and monitor resource needs and escalate where appropriate
• Manage team of project managers, monitor team capacity and escalate issues
• Manage team holidays, sickness, absence, discipline and appraisals
• Identify Team’s training requirements and action as required
• Partner with Linguistic Quality Managers to design and execute quality management initiatives
• Drive effective communication and excellence in performance within the team
• Provide support for Sales in relation to existing business
• Work as bridge between Sales and Operations to implement new opportunities
• Monitor Sales forecast and annual strategy
• Work closely with Vendor Management and Technology departments to ensure successful delivery of work
• Hands-on production involvement when required

QUALIFICATIONS

• College degree (BA, BS) and ideally degree in Translation and/or interpretation or equivalent experience
• 4 years min experience in translation project management and ideally 4 years in leading a team
• Excellent written and spoken skills in English and a second language
• Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
• Advanced translation memory experience including Multiterm IX, Context, glossary and file management.
• Strong knowledge of DTP software
• Experience managing Life Science accounts preferred

SKILLS

• Excellent Interpersonal skills
• Focused on goals and the overall team and company objectives
• Self-motivated and pro-active
• Detail and service oriented
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Ability to multi-task in a deadline driven environment
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision-making skills
• Strong critical and analytical skills
• Excellent presentation and formal and informal communication skills
• Ability to communicate at all levels both internally and externally
• Strong leadership skills
• Clear sense of accountability
• Able to withstand pressure

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.