We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible! An international team of over 750 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

The European Shared Services for Debt Collections in Berlin services delinquent retail and small business customers for Germany, Spain, Italy, France, BeNeLux and the UK. The focus of the department is to mitigate credit losses through customer interaction in order to reach payment arrangements with our customers.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building and a fleet of vehicles for private use. You will find further information about our house and its benefits here

As a Professional for Retail Collections UK (f/m/x) you will be required to minimize risks, failures and losses by considering and respecting all internal and external requirements. It is a very self-responsible role under the business scope of the assigned retail customers in the UK.


Your tasks will be:

• Responsibility for retail areas in the UK market
  
• Negotiation with customers to collect monthly installments from customers facing a problem of high arrears
  
• Using available technology while adhering to regulatory requirements
  
• Use negotiation tools to determine customer reasons for delinquency
  
• Proactive thinking to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
  
• Provide restructuring agreements to qualified customers
  
• Support to collections third parties
  
• Support process optimization to assure costant improvement of our collections processes
  
• Testing and implementation of new processes
  
• Management of incoming/outcoming emails, letters, faxes and payments allocations