Position Description: Purpose The ANZ Professional Services Manager manages the day-to-day activities in the Australia and New Zealand Lenovo Professional Services organisation, consisting of Project Management Office, Service Management Office and ancillary services. A people management position providing guidance and mentorship on policies and processes, leading and guiding Project Managers, Project Coordinators, Service Delivery Managers and Technical Field Services Engineers. This role reports directly into the Australia and New Zealand Services Director and has accountability to the World Wide Project and Service Management Practice Leads. This role defines the value proposition, work plans, resource needs and project allocation within timeline and budget for successful service delivery and excellent customer experience. Role Responsibilities • Management of the day to day activities of the PMO, and ensuring alignment to the global PMO strategy • Management of day to day activities of the Service Delivery Office and knowledge of the challenges and opportunities within the assigned account set, striving to consistently improve and deliver value both to internal and external customers. • Champions project management standards and overall value internally and externally and ensures the team is working within the framework of standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the Lenovo Project Management Framework (LPMF). • Ensuring Quality Project outcomes are planned and delivered on projects, meeting all agreed requirements and ensuring high customer satisfaction. • Resource Management including recruiting, mentoring Project staff and Service Delivery staff • Ensure effective project management standards are used, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables. • Facilitate Global governance processes • Analyse Project related data  such as Utilization, Budget vs Actuals, Risks and Resource Allocations and provide financial reports and outlines to the leadership team • A moderate to high level of engagement will be expected to support the sales of services. • Ensure crisp management of individual project and service aligned P&Ls and roll up into local country wide services P&L #### Position Requirements: Required Knowledge • Previous management of a large PMO / SMO teams within the Information and Technology space with demonstrated experience in leadership, team building, and governance • In-depth disciplinary knowledge; business acumen and subject matter expertise. • Provides deep subject matter expertise, advice and program delivery. • Contributes to the development of new techniques and plans, process improvements within area of expertise. • Thorough understanding and management of customer business needs and expectations. • People management, especially of delivery staff such as project managers, co-ordinators, Service Delivery Managers and ensuring efficient program execution. • Works on abstract and complex problems requiring evaluation of intangible variables. • Opportunity/risk analyses • Cost/benefit analyses • Pricing models • Anticipates operational, program, and implementation issues and develops preventative measures. • Adapts projects, programs or methods based on customer or business partner feedback. • Advanced level Excel and Powerpoint skillsets. Experience • 5+ years of relevant experience leading Professional Services delivery teams in a matrix environment • Experience across Project, Program and Portfolio levels of PMO/SMO • Interaction at customer CxO Level and proven experience leading discussions and driving outcomes at this level Skills • Strong capability in PMI PMBOK knowledge areas to the extent necessary to effectively manage or support projects. • Demonstrates strong proficiency in the specific tools that are available and required as part of the Lenovo Project Management Framework. • Strong ability to identify, develop and quantify, escalate and manage required corrective action plans. • Strong ability to ensure that effective project controls are in place to monitor project or program performance. • Strong capability at providing effective performance reporting to monitor the progress of the project (Multiple stakeholders). • demonstrate strong leadership and communication skills • Advanced escalation management skills • well organized and able to work under pressure. Education • Graduate degree in relevant field • Certification in a Project related discipline (Prince, PMBOK, PMI, PMP) We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.