Program Management Manager

Program management is the interface between Sales and Operation to ensure delivery and execution according to Lonza and Customers’ expectations. The program Manager has full accountabilities for all operation aspects in leading across functional project team to deliver on all scope objectives with the highest level of quality.

• Lead project execution after deal closure. Direct and motivate multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the project in a shared relationship management with KAM/Sales. Escalates issues as necessary.
• Act as single point of contact and ensures the project is delivered in line with the agreed objectives. Act as the customer advocate on-site.
• Manage project scope, timelines and budget/profitability. Define, organize and be responsible for all project communication, agreeing milestones and conducting “lessons learned” exercise. Standard customer communication/interaction.
• Control Project scope and in conjunction with Proposals Team, prepare amendments and/or scope changes.
• Execute program relevant section of the S&OP process. Responsible for delivering to local S&OP and related demand planning.
• Act a resource for colleagues with less experience and may mentor and train junior team members.
• Perform other duties as assigned.

Requirements:

• Bachelor degree or above, majoring in chemistry or related research area.
• Extensive Project management experience plus practical technical competency in the areas of Pharma industry, e.g Process development, cGMP manufacturing & process registration, etc.
• Experienced in cross-functional team collaboration.
• Good English and Mandarin in both written and spoken

In this role, you will have

• High attention to details and ability to manage multiple priorities.
• High ability to understand, translate and implement the business / project strategy. Demonstrated ability to anticipate, understand and respond to the needs of the customer and to maintain successful communication with customer and internal stakeholders.
• Strong leadership skills to motivate and maintain high moral within the matrix team.
  

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