Position Overview
Siemens is looking for an experienced professional to support the launch and growth of our new Logistics Regional Customer Service Center (CSC) in Guadalajara, Mexico. The position will be based in the US and will work closely with Smart Infrastructure US Business Units while maintaining a strong linkage & coordination with colleagues in Mexico.

The CSC will initially focus on Order Management & Logistics back-office activities for all business types like Product Solutions, Service and Systems business. Once fully operational, the CSC will support Order Handling, Order to Cash, Procure to Pay process, as well as other customer facing activities, etc. The incumbent will be responsible for driving a culture of continuous improvement to optimize and ensure a sustainable level of performance with focus on process improvement, layout optimization and IT enhancement.

In addition, this person will work closely with the Business Units with their human capital needs:
1. Administering headcount approval plan and recommending timeline changes, if needed.
2. Ensuring seamless onboarding and training plan has been set up for each new hire and that it is executed properly.
3. Monitor effectiveness of new hires, to ensure training program is effective, if not, make recommendations for improvement.

Culture
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles to continually improve our processes and customers’ experience. We trust and empower our employees to act as owners, make decisions and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Who designs your future? You do. Working within our global company, you can design the career of your dreams. We have over 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.\

Responsibilities Include but are not limited to:
• Develop project plans that identify resource and budgetary needs
• Assist in the definition of project scope and goals
• Identify and manage potential risks and liabilities of multiple projects
• Host project meetings at least once a week with team and managers
• Manage deadlines and drive timely execution of deliverables
• Create long and short-term plans, including supporting targets for milestones, adhering to deadlines and allocating resources
• Act as decision maker when presented with multiple options on how to progress with the project
• Serve as a point of contact for stakeholders, manage individual goals and provide regular status updates to senior management to ensure alignment with project goals
• Ensure quality control on the project ensuring standards are maintained

What you will need:
• Bachelor’s Degree is strongly desired, although a combination of education (HS Diploma or GED equivalency is a minimum requirement) and directly related work experience will also be considered.
• Minimum of 10+ years of experience in managing projects for/in a manufacturing or distribution environment.
• 5+ years’ experience with Project Management experience driving implementation of project management solutions; PMP certification is a plus.
• Demonstrated ability to drive operational performance, continuous improvement and change management across an entire operation
• Proven track record of defining operational processes and implementing process changes that result in cost saving measures.
• Experience working with direct customer operations in a globally matrixed organization defining as well as implementing strategies to develop operations
• Influencer mentality, coupled with strong facilitating skills in a fast-paced environment
• Strong oral and written skills with the ability to prepare and deliver effective presentations to stakeholders.
• Proficiency with Microsoft office tools, SAP would be a plus.
• Familiarity with onboarding, training and assessing human capital is a plus.
• Bilingual in Spanish preferred.
• Ability to travel 15% - 25% domestically as well as to Mexico and Canada.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

We offer PTO, a matching 401K plan, profit sharing, full health, life, vision and dental benefits.

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Pay Transparency Non-Discrimination Provision
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