Program Manager 

 

Responsibilities:

We are looking for someone with strong Localization experience in Program Management,   
                                               
Management of all levels of Project Managers, within their team, ensuring they are working effectively and developing their skills/competences. The Program Manager is also the main primary interface with key clients in their team and they carry full responsibility for delivering against the revenue and profitability targets assigned.
 

• Compile accurate information for approval of quotes/proposals, including detailed notes.
• Close financial monitoring of projects i.e. budgets, change orders, invoices and payments.
• Prepare project plans/flow,  account summaries and follow optimal process and methodology while accessing risk.
• Provide excellent communication flows and quality control with the client, team and network offices.
• Following guidelines for accurate compilation and approval of all project schedules.
• Establishing metric-based Quarterly Business Reviews and conducting these reviews with all key customers.
• Weekly status reports, conference calls and managing meetings.
• File and archive all project related materials appropriately.
• Monitor, mentor and motivate Project Managers and providing training and development opportunities for Associate Project Managers.
• Identify process advancements and technology opportunities.
• Resolve client and project issues with a high level of service.
• Analyze accounts and provide financial planning.
• Ensure effective escalation processes are established and used by all team members.

 

 Performance Criteria

• Account growth
• Client satisfaction
• Recruitment, development and retention of team members
• Numbers and levels of quality issues
• Effectiveness in advancing technology solutions

 

 

 

Skills and Experience:

• Bachelors degree or equivalent work experience. Life Sciences preferred.
• 2-5 years’ experience in hands-on localization project management 
• Advanced written and verbal communication and presentation skills.
• Advanced knowledge of all aspects of localization process including: software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process.
• Strong employee management, including: leadership,  motivation, mentoring and assessment.
• Detail oriented.
• Flexibility.
• Ability to travel up to 20%.