Are you a problem-solver who is obsessed with customer experience? Do you love to analyze customer data to figure out how to convert and keep them as loyal fans? Do you want to drive end-to-end scenarios for content engagement and personalized experiences for millions of users? Does working on a team delivering one of the newest application in the Office Suite excite you? If so, please come join our nimble team that is obsessed with our customers and their satisfaction with our products!
Our CEO Satya Nadella has best described our team’s goal: in order to deliver the experiences our customers need for the mobile-first and cloud-first world, Microsoft will modernize its engineering processes to be customer-obsessed, data-driven, speed-oriented and quality-focused. We will be more effective in predicting and understanding what our customers need and more nimble in adjusting to information we get from the market.
The Microsoft Teams organization has the charter of helping our Office 365 customers have access to everything they need in one workspace.
This role is in the Quality & Customer Obsession Team – think of a data scientist meets engineer role. You should be curious about data and how to extract valuable and useful information from telemetry as well as process direct user feedback in an automated fashion to derive insights and help highlight customer health. Microsoft is doubling down on ensuring we ship the highest quality releases to our customers.
Responsibilities
As a member of the team you will:
- Partner with engineering, other markets, and tools team to reduce customer DSATs and increase product adoption.
- Drill down into feedback data to provide valuable insights that will be used to improve customer experience through bug fixes and feature requests.
- Drive customer satisfaction and engagement by identifying necessary and relevant feature additions.
- Advocate for our customers.
Qualifications
Qualifications:
- Bachelor’s degree or higher in a Computer Science or related technical discipline or equivalent experience
- Natural sense of curiosity regarding data
- The kind of person who asks questions, drills down, and asks more questions
- Experience in a software test engineering and/or support role is a plus
- Proven skills and experience in gathering, analyzing and reporting on telemetry data preferred
- Experience working with web services, high scale services and technologies preferred
- Familiarity with Cosmos and Scope scripts is a plus
- Strong written and oral communication skills
- C#, HTML5, java script, and/or other relevant web development experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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