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Program Manager
HR departmentCluj, 400157 ro (primary)stuttgart, 70563 deUpdate time: December 3,2021
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Job Description

Job Title: Program Manager

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About the Role
 
To manage all Project co-ordinators, Associates and Project Managers, within their team, ensuring they are working effectively and developing their skills/competences. The Program Manager is also the main primary interface with key clients in their team and they carry full responsibility for delivering against the revenue and profitability targets assigned.
 
Responsabilities
 
  1. Ensuring accurate compilation and approval of quotes/proposals, including detailed notes sections
  2. Close financial monitoring of projects i.e. budgets, change orders, invoicing, payments
  3. Ensuring correct process and methodology is used on all projects including risk assessment
  4. Ensure excellent communication flows with the client, team and Network Offices at all times
  5. Ensuring accurate compilation and approval of all project schedules
  6. Establishing metric-based Quarterly Business Reviews with all key customers
  7. Weekly status reports, conference calls, managing meetings
  8. Ensuring accurate filing and archiving of all project related materials
  9. Quality control of all project activities, either in-house or in Network Offices
  10. Monitoring, mentoring and motivation of project managers, coordinators and associates
  11. Training and development of new and junior members of team
  12. Preparation of project plans, account summaries, project flows and risk assessment processes.
  13. Identification of process advancements and technology opportunities
  14. Resolution of all client and project issues
  15. Account analysis and financial planning
  16. Ensure effective escalation processes are established and used by all team members
  17. Recruitment and selection of new team members
 
Performance Criteria
 
  1. Account growth
  2. Profitability of projects as identified by budgets
  3. Client satisfaction levels assessed by feedback
  4. Win ratio of LQI’s
  5. Recruitment, development and retention of team members
  6. Numbers and levels of quality issues
  7. Effectiveness in advancing technology solutions.

 

Requirements
Skills and Experience
 
  1. Educated to Degree Level in either Computer Science or a business related area
  2. 5 years + experience in hands-on project management of large, complex IT projects
  3. Advanced written and verbal communication and presentation skills
  4. Advanced knowledge of all aspects of localisation process including software engineering, DTP, graphics, translation, testing, internationalisation, multimedia and extensive knowledge of translation and workflow tools and process
  5. Good mentoring and people management skills
  6. Analytical and structured problem solving abilities
  7. Flexibility and the ability to travel
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