Program Manager     
Location:   Seattle, WA or US Remote
 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  For further information, please visit: www.rws.com

RWS Language & Content Technology division: offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain.

About the Role:
The Program Manager primary responsibilities are managing large scale client programs, maintaining existing relationships within the accounts and growing new opportunities. Responsible for all onsite and offshore delivery of programs, manage and mentor staff, and team oversight and supervision.

Responsibilities: 

• Manage client as a program, responsible for all onsite and offshore delivery.  
• Manage, mentor and motivate staff, provide project team oversight and supervision. 
• Manage and maintain existing business and grow new opportunities within account.
• Manage the implementation of highly complex software development and/or testing projects.
• Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan.  
• Ensure quality and timely deliverables to clients.
• Track project P&L, budget and PO to ensure proper and timely invoicing.
• Coordinate with other functional leads, understand working capital cycles and constantly make improvements
• Suggest new lines of business. Make proposals for procurement with cost benefit analysis.  

Requirements:

• BA degree in business or technology related field.
• 5 – 7 years of experience in Senior Project Management - Localization or related environment required.
• Knowledge of localization processes and/or software development life cycle, quality assurance practices, principles and methodologies.
• Excellent skills in drafting and communicating project documents in a clear and concise manner.
• Proven negotiation skills in dealing with delicate aspects of small/medium size project proposals.
• Possess leadership, time management, and organizational skills.
• Strong competence of job-related tools, procedures and programming languages.
• Experience in a wide range of technologies.
• Experience managing onsite-offshore delivery teams across multiple programs/projects within an account. 
• Proven experience in technology environment and in applicable vertical market.
• Proven people, communication and negotiation skills.  
• Ability to analyze business opportunities and develop effective business development strategies. 
• Advanced experience in technology environment and applicable vertical market.  
• Strong working knowledge of current market technologies required.
• Understanding of environment, drivers and dependencies, quality assurance practices, principles and methodologies required.
• Ability to interact with various cultures in a global organization. 
• Ability to understand P&L financials.
• Ability to maintain professionalism and confidentiality with proprietary information.

Benefits: 

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

 

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.