Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase 13% year over year globally!

Now we are looking for a Program Manager who will work individually to take lead for TSMC account ramp plan including ramp planning, resources management, cross-teams coordination, etc.

Key Responsibilities

• Develops and maintains Applied Materials Taiwan service org resource and operation for TSMC customer ramp plan in Taiwan.

• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.

• Executes escalation procedure.

• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. 

Functional Knowledge

• Must be familiar with Semiconductor service field operation model

• Must have client ramp support experience

• Good at program management and coordination

Business Expertise

• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

• Exercises judgment within defined procedures and policies to determine appropriate action.

Impact

• Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

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Qualifications

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Additional Information

Travel:

Relocation Eligible:

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.