Progress Manager/学习进度主任

EF Adults Local Language Learning

Beijing,China

The role:

Student Progress Manager is responsible for creating a welcoming center atmosphere for customers, assisting customers to successfully reach their learning objectives and ensuring customer satisfaction. Progress Manager provides customers with tailor-made study advices within the framework of EF learning methodology, and helps customers set and meet their learning goals throughout their study course. Senior Progress Manager liaises with Course Consultant and is responsible for contributing to retention revenue and refund control.

You will:

Ensure customers meet their learning objectives by setting up study plan, monitoring study pace and providing study advices.

Enhance customer experience by resolving their issues promptly, providing customized study consultation and organizing various center events (only applicable to 1st tier cities).

Improve customers' satisfaction by identifying customers' service needs and cooperating with relevant colleagues to develop efficient service programs.

Collaborate with Course Consultants to drive internal revenue, including course extension, renewals and referral.

Support center operations in completing all administrative duties to a high standard as required, including reception and other relevant customer services.

Handle customer complaints

Assist COM in managing team performance to drive center operational and service excellence

You have/are:

Bachelor (or above), English major preferred

2+ years of experience in service and relevant industries. overseas work and study experience is preferred

Customer focused and detail-oriented

Strong communications skill

Time management, can multi task to get more done in less time

The ability of identify customers’ unmet service needs, and good problem solving skill

Good team player in a multi-cultural environment, passionate and creative

Be flexible to working hours, able to work during weekends if required

Career plan:

This is a position for people who want to develop communication skills, customer service delivery and operations skills. In this position, people are able to work with various groups of people internally and externally. Also, people in this position are able to practice their problem solving and interpersonal skills. Career progression can lead to a number of directions including more senior Operations roles, Educational Services, or Sales

Pls send your CVs to: bj.ruit@ef.com.

上班地址：北京市朝阳区大望路1号 温特莱中心A座7层