Responsibilities and Duties

• Responsible to thoroughly understand the scope of the project, the project schedule and all administrative project management requirements.
• Organize, plan and schedule meetings and calls required by the project with local team.
• Create, maintain and distribute project status reporting ensuring local team are kept updated.
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
• Coordinate and facilitate delivery of project objectives.
• Track progress and review project tasks on a regular basis to make certain deadlines are met appropriately.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Proactively communicate and manage project status, issues & risks to management.
• Follow ABBOTT & ALERE policies, procedures and methodologies.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product & process capabilities, and to ensure that all communications between ABBOTT & ALERE and its stakeholders are precise.
• Arrange customer training, testing and align training and testing with overall project plan
• Maintain timelines and target dates in the planning (Microsoft Project).
• Other duties may be assigned by the Programme Director/manager as per programme requirement

III. Core Competencies

To perform the job successfully, an individual should demonstrate the following:

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time, within budget and within scope; Manages project team activities.
• Delegation - Delegates work assignments; Matches the responsibility to the Project team members; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Project Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors the change and evaluates results.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Adaptability - Adapts to changes in the work environment; Manages competing demands and prioritize accordingly; Able to deal with frequent change, delays, and/or unexpected events.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of (operational) opportunities; Asks for and offers help when needed.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets operational goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Dependability - Follows organizational direction, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Decision Making – Assess a situation and make appropriate decisions based on relevant information; Engage with project stakeholders to assimilate relevant business requirements to make decisions on;

Requirements

Education

• PRINCE2 Foundation certificate preferred

Experience

• SAP system experience required from an OTC (order to cash perspective)
• Previous customer services or finance experience required
• Fluent in both English and Chinese essential
• Preferably 1-2 years of project management experience
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Communication Skills

• Verbal / Nonverbal – Convey easily and quickly any message; Speaks clearly and persuasively in positive or negative situations; listens attentively and seeks clarification; Responds well to questions; Maintain professional nonverbal communication analogous to situation
• Written - Writes clearly and informatively with a high level of sophistication; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret complex written information.
• Presentation - Presents clearly and informatively, maintaining audience attention and responding to audience needs; Able to facilitate discussion, progress effectively, and manage audience as needed; Control a meeting.

上班地址：上海