JOB PURPOSE

The Project Coordinator (PC) is responsible for maintaining and providing our full line of products and services to their named accounts. This position will be required to have overall knowledge of all assigned accounts and will be responsible for the quality, efficiency, and cost control of these accounts. The PC will also assist the sales representatives by building a relationship with key players within their accounts and all subsidiaries and becoming a trusted advisor on projects and solutions to meet their needs. The position requires significant time working closely with internal and external technical, management, production and sales staff.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Develop and cultivate strong business relationships with key players of client companies to gain a full understanding of their strategic business needs and to enhance and lead incremental business opportunities within the designated account.
• Manage key accounts and work very closely with other Production team members and the appropriate functional experts to ensure the highest quality delivery of client projects.
• Liaise with sales & production to resolve questions and issues in a timely and effective manner for clients & internal teams.
• Develop, manage and communicate internal and external expectations within assigned accounts in order to form a partnership between our clients and the project teams.
• Maintain broad knowledge of company products and their capabilities versus the strengths/weaknesses of competitive products.
• Maintain tracking and cost control information to reduce overall costs on an ongoing basis, including, but not limited to the use of translation industry technology such as translation memory systems.
• Creating translation memories, glossaries, standard operating procedures and client information for clients.
• Assist in recruiting/training and leading additional translation production staff.
• Interface heavily with vendors and clients, by telephone and in person as required.
• Develop and execute monthly, quarterly and/or annual account reviews through superior account management skills.
• Create and deliver presentations where needed and follow through on business proposals in conjunction with Sales.
• Scope, estimate and quote translation projects for identified clients that may contain typesetting or other.
• Interface with Sales reps & Customer Service reps from all divisions as necessary to integrate translations into a complete product.

QUALIFICATION

• Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent experience.
• Fluency in English mandatory.
• 2 + years translation management experience with a demonstrated level of meeting or exceeding client expectations.
• Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml). Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
• Linguistic skills to include ability to create glossaries, assess quality and completeness of translations.
• Advanced translation memory experience including Multiterm IX, Context, glossary and file management.

SKILLS

• Excellent Interpersonal skills.
• Strong oral and written communication skills.
• Focused on goals and the overall team and company objectives.
• Self-motivated and pro-active.
• Detail and service oriented.
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Ability to multi task in a deadline driven environment.
• Adaptable and flexible to a changing work environment.
• Excellent problem solving and decision making skills.
• Excellent presentation and formal and informal communication skills.
• Ability to communicate at all levels both internally and externally.
• Strong problem-identifying, analyzing, organizing and solving skills.
• Strong sense of project ownership & accountability & ability to rally others towards a common goal.
• Coordinating with the Production group to support exceptional customer services and efficient execution in meeting client requirements.