Localization Project Coordinator

Working as part of a global team to provide a range of language services to customers, ensuring quality projects are delivered on time and to budget, and ensuring high levels of customer satisfaction to secure repeat business and profitable revenue growth.

Through effective written and verbal communication, ensuring all project teams are clear to the scope and complexity of each project, and using SDL tools to manage all administrative tasks throughout the project lifecycle.

Contributing to the financial success of the team, by ensuring all project quotes are accurate and fully reflect the scope of work required, and projects are invoiced in good time.

Advising existing customers on best practices as their needs change over time, as well as onboarding new customers into appropriate solutions that address their specific requirements, especially those, who have never translated content before.

Main Duties

• Interact with clients on a daily basis servicing all of their new project requests, attending conference calls/status update meetings etc.
• Use SDL tools to analyze customer project assets
• Create project estimates and schedules
• Coordinate with internal production teams to complete projects to a high standard, including kick-off calls with minutes and actions that are followed up on
• Monitor project status, keeping customers informed of progress and ensuring on-time delivery
• Maintain good version control and archiving of all project-related materials
• Monitor financial aspects of the project closely (e.g. through budgets and accurate invoicing) to achieve target profitability and good cash flow
• Adherence to ISO and quality control processes, including effective and accurate maintenance of project documentation (project handovers, MDS, status reporting etc.)
• Complete assigned tasks accurately and on time according to SDL best practice methodology
• Achieve high levels of client satisfaction
• Identify opportunities as well as potential risks, and escalate appropriately for support as required

Performance Criteria

• High levels of customer satisfaction demonstrated through direct feedback, repeat business, and recommendations to other stakeholders
• Account growth, including the expansion of existing services, as well as the introduction of others
• Attainment of target profit margins

Person Specification

• Team player
• Proactive
• Ability to keep calm in a fast-paced pressured environment
• Ambitious, with a desire to learn and progress

Skills and Experience

• Customer-centric sees things from the customer’s point of view
• Good written/verbal communication skills when dealing with both clients and internal project teams
• Analytical and structured problem solving
• Strong organizational skills, with the ability to prioritize
• Ability to carry out assigned tasks with a high degree of independence and ownership

Desirable

• Previous localization experience
• Fluency in one or more modern languages