About the Role:
Under the direct supervision of a Project Manager, Senior Project Manager or Program Manager, the Project Coordinator is a key member of a project team, working closely with the team leader, Technical Services, and Quality Assurance. The Project Coordinator is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account’s potential based on predefined objectives. As assigned by the supervisor, the role will communicate with clients related to day to day items such as clarification of work to be performed, update project status, and provide timelines for delivery.

The Project Coordinator will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements.  They may assist the Project Manager/Senior Project Manager in providing guidance to junior level team members and the completion of special projects.

Key Responsibilities:
* Support team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
* Act as backup client contact when team members are absent.
* Contribute to presentations educating clients about particular projects, project types or about RWS Life Sciences in general.
* Assist in managing client assets.
* Participate in the client Post-Mortem process.
* Manage client relationships and provide regular status reports on projects.
* Ensure client satisfaction by proactively seeking and offering solutions.
* Address day to day client queries and concerns with guidance from immediate supervisor. Escalate to immediate supervisor client issues related to more complex or general account items.

Project Management
* Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles.
* Engage in quotation preparation.
* Launch and coordinate standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
* Perform housekeeping duties which include project closures, Translation Memory updates and folder structure maintenance.
* Produce reports and develop internal Post-Mortems to help improve processes and reduce risk.
* Ensure strict adherence to deadlines, budgets and the completion of high-quality deliverables.
* Follow up on purchase orders, approve invoices and escalate payment issues where necessary.
* Assist in or lead the creation of custom workflows and project instructions.
* Approve Project Plans (including vendor purchase orders) for specified accounts prior to project launch.

Resource Coordination
* Collaborate with the Vendor Relations team to negotiate competitive rates.
* Create and send POs to external resources.

Account Development
* Assist with account-related meetings and presentations.
* Support execution of approved account opportunities and their implementation.
                              

Skills & Experience Requirements:

* One to three years of hands-on experience coordinating projects within the localization or translation industry
* Demonstrated successful customer service/account management experience, generally a minimum of one year Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.)

* Strong organizational skills in a fast-paced, deadline-driven environment
* Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
* Fluent communication skills of written and verbal English
* Ability to report work orally and in writing as required.
* Ability to understand, apply and use personal computers and software applications (e.g. Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software).
* Ability to resolve customer service and production issues in a professional and efficient manner. 
* Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or other related field.                                   

   

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
 
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   
 
Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.