About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

 

Primary Purpose

Under the direct supervision of a Project Manager, Senior Project Manager or Program Manager, the Project Coordinator is a key member of a project team, working closely with the team leader, Technical Services, and Quality Assurance. The Project coordinator is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account’s potential based on predefined objectives.

 

The Project Coordinator will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. 

 

Essential Functions

Client Service

• Support team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
• Assist in managing client assets.
• Participate in the client Post-Mortem process.
• Maintain positive client perceptions.
• Ensure client satisfaction by proactively seeking and offering solutions.
• Escalate to immediate supervisor client issues related to more complex or general account items.
• Respond to client requests in a timely manner.

 

Project Management

• Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles.
• Engage in quotation preparation.
• Launch and coordinate standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
• Project work may be reviewed by Project Manager.
• Perform housekeeping duties which include project closures, Translation Memory updates and folder structure maintenance.
• Produce reports and develop internal Post-Mortems to help improve processes and reduce risk.
• Ensure strict adherence to deadlines, budgets and the completion of high-quality deliverables.
• Follow up on purchase orders, approve invoices and escalate payment issues where necessary.
• Assist in or lead the creation of custom workflows and project instructions.

 

Resource Coordination

• Collaborate with the Vendor Relations team to negotiate competitive rates.
• Create and send POs to external resources.
• Ensure project resources have the necessary tools and information to accomplish tasks.
• Alert resources of schedule or scope changes.
• Provide feedback to Vendor Relations on external resource performance.

 

Account Development

• Support Global Account team to improve overall budget, efficiency and quality.
• Gather information to forecast upcoming work on various accounts and alert the team as necessary.
• Assist with account-related meetings and presentations.
• Support execution of approved account opportunities and their implementation.

                 

Additional Duties

• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective completion and shipment of projects.

 

Knowledge, Skills and Abilities

• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent communication skills of written and verbal English
• Ability to report work orally and in writing as required.
• Ability to understand, apply and use personal computers and software applications (e.g. Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software).
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.
• Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented

 

 

Qualification Profile

Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or other related field is a plus
• One to three years of hands-on experience coordinating projects within the localization or translation industry
• Demonstrated successful customer service/account management experience, generally a minimum of one year
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.) a plus

 

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.