v Analyse documents, create project analysis in order to provide relevant information for the sales administrators to send quotes to clients. Identify workflow, create planning and define relevant Turnaround time. Review assigned jobs and assess the need for additional information, e.g. compilation of glossaries, reference material, list of acronyms, technical terminology, and translation memories
vManage translation teams and linguistic assets to ensure compliance with DFS LS production workflows and processes. Ensure that quality and turnaround standards are met
vSelect and assign translation teams, negotiate rates and deadlines and coordinate production with translators, editors, in-country client reviewers, typesetters and Customer Service Reps
vKeep Salesperson/Customer Service Rep updated at all times
vKeep project admin updated at all times and maintain accurate records of all costs
vCheck project costs for accuracy and match to purchase order
vExercise sound judgment in keeping supervisor informed of potential difficulties
vInform supervisor of all issues affecting cost, quality and turnaround
vCheck accuracy of translation prior to client delivery or typesetting
vTake ownership of the Account assigned to the PC and build close relationship with the client to provide excellent client service and work with Sales and TL on a strategy to grow the account.
v Bachelors and/or Masters’ degree in Translation.Localisation or equivalent experience
v Fluency in English and French
v Strong IT skills (Word, Excel, PowerPoint, Acrobat) and basic knowledge of programming languages (html, xml)
v Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker) a plus
v Linguistic skills including creating glossaries, assessing quality and completeness of translations
v Advanced translation memory experience including Studio, Multiterm glossary and file management
v Project management skills: create/follow complex schedule and adapt when appropriate
v Minimum of 2-3 years previous project management experience in translation services, previous experience in managing financial translations like regulated information (Annual reports / DDR) or financial reports a plus
v Ability to prioritize workload while handling multiple projects simultaneously in a fast-paced and time-sensitive environment
v Ability to work to tight schedule and update trackers in a timely manner
v Excellent communication skills and the ability to accurately convey detailed instructions to multilingual vendors
v Attention to detail
v Excellent customer service as this role requires regular communication with clients and vendors
v Ability to analyse client complaints and provide relevant corrective and preventive actions.
Personal attributes
v Excellent organizational skills
v Excellent interpersonal and communication skills
v Flexible team player, ready to shift own priorities to help other team members in peak periods
v Ability to work well and deliver under pressure and in a fast pace environment
v Flexible and motivated to deliver work to the highest standard
v Ability to motivate and encourage individuals to ensure high-performance
v Ability to listen, escalate and delegate in a timely manner
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