SDL - SMB - Localisation Project Coordinator / Internship 2020
 

SDL Language Services

* Are you an ambitious student or recent graduate with an interest in business, communication technologies, and modern languages, and want to learn more about the language services industry?

* Do you want to experience working for a professional company in a truly global environment, with colleagues at 55 offices in 38 different countries?

* Do you want to be part of a dynamic team, with 25 years of excellence in language services and technology, at one of the world’s most innovative companies?

SDL’s Language Services Delivery Teams help top multi-national companies humanise the digital world; enabling them to engage successfully with their global customer audiences, through any number of languages, cultures, and channels.

A pioneer of intelligent machine translation, SDL is at the cutting edge of language technology, and from your first day with our Localisation Project Management team, you will get hands on experience working with flagship tools, such as SDL Trados - the translation memory tool of choice for over 80% of the localisation industry.

Servicing customers across a whole range of industries, from automotive, software, electronics and high-tech companies to finance, life sciences and travel and tourism, SDL Localisation Project Managers work on a wide variety of international projects, including complex technical documentation, multimedia applications, localising web and marketing materials, preparing software for global markets and international e-learning solutions.
 

The Role

Working closely with an SDL Project Manager, you will assist in running a range of localisation projects; ensuring they are delivered to customers on time, to budget, and at the highest quality.

You will provide consistently excellent customer service, ensuring high levels of customer satisfaction to secure repeat business and revenue growth.

Through effective written and verbal communication, you will ensure the project teams are clear to the scope and complexity of each project.

Using SDL tools you will take care of all administrative tasks throughout the project lifecycle; including preparing a project hand-off, maintaining a project schedule, issuing purchase orders, managing project queries, preparing assets for delivery to the customer etc.

At all stages of the project, you will ensure that the client is kept fully informed as to the progress, and financial status of their project via email and regular status update calls.
Key Responsibilities

* Analysis of customer assets using SDL translation memory tools
* Compilation of project estimates and schedules
* On-time delivery of high quality projects within budget and to client’s expectations
* Accurate version control and archiving of all project related materials
* Accurate and timely invoicing
* Awareness of cost control and profitability
* Attending conference calls / status update meetings with clients.
* Holding regular internal project meetings, compiling minutes and actions, and distributing them to the team.
* Adherence to ISO and best practice processes, with effective and accurate maintenance of project documentation (project handovers, MDS, status reporting etc.)
* High levels of client satisfaction
* Accurate and timely completion of assigned tasks
 

Competencies and Experience

* Good written/verbal communication skills when dealing with both clients and internal project teams
* Good Microsoft Office skills
* Proactive approach
* Analytical and structured problem solving
* Team player
* Ability to keep calm in a pressured environment
* Strong organisational skills, with the ability to prioritise
* Ability to carry out assigned tasks with a high degree of independence and ownership
* Ambitious, with a desire to learn and progress

How to apply?
Internships

* Candidates interested in internships are requested to send their CV along with a brief covering letter to SDLInternships@sdl.com

Closing date for applicants interested in an internship starting from May 2020 is Friday 31st January 2020. Candidates are advised to apply early to avoid disappointment. Any applications received after this date will still be considered, but places will be awarded based on availability at the time.
 

Graduate Programme

* 12 month contract opportunities are available for candidates interested in the Graduate Programme. Applicants are requested to send their CV along with a brief covering letter outlining their interest and suitability for the role, as well as the skills and relevant experience they would bring to the team, to sdl.graduate.programme@sdl.com

Find out more
* All opportunities are based at our Sheffield office, located in the centre of the city.

* For more information about SDL Language Services visit http://www.sdl.com/solution/language/human-translation/

* To learn more about working at SDL go to http://www.sdl.com/about/career/