ACCOUNTABILITIES AND RESPONSIBILITIES

• Train, support and provide feedback to Ops Manager/PMO Director on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle.
• Organize/attend production-related client meetings, coordinate process review on main accounts and create Quality Reports. Create and develop translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows to maximize the use of these resources.
• Exercise sound judgment in keeping your manager informed of potential difficulties such as issues affecting cost and turn-around.

• Hands-on production involvement when required
• Carry out risk assessments
• Ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget
• Ensure all work follows all the approved processes and meets RWS quality standards
• Monitor, manage and escalate complaints
• Continually identify areas of efficiency and implement strategies to improve processes
• Organise and monitor resource needs and escalate where appropriate
• Manage team of project managers, monitor team capacity and escalate issues
• Manage team holidays, sickness, absence, discipline and appraisals
• Identify Team’s training requirements and action as required
• Drive effective communication and excellence in performance within the team
• Provide support for Sales in relation to existing business
• Work as a bridge between Sales and Operations to implement new opportunities
• Monitor Sales forecast and strategy
• Work closely with Supply Chain, Language Delivery and Engineering departments to ensure successful delivery of work

•  

  SKILLS

• Excellent Interpersonal skills
• Focused on goals and the overall team and company objectives
• Strong business acumen
• Self-motivated and pro-active
• Detail and service oriented
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Ability to multi task in a deadline driven environment
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision making skills
• Excellent presentation and formal and informal communication skills
• Ability to communicate at all levels both internally and externally
• Strong leadership skills

•  

  QUALIFICATIONS

• Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent experience
• 4 years of experience in project management
• Excellent written and spoken skills in English and a second language
• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
• Experience in the use of CAT tools (including TRADOS, Multiterm IX, Context, glossary and file management tools

• About RWS:

  RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

  Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

  Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.