Job Title: Project Manager (8-Month Fixed Term Contract)

Location: Paris, France

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management, and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business-critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content, and market access challenges through our collective global intelligence, deep expertise, and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies, and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government, and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

About The Role:
This position will handle translation projects in the financial communication field and will focus more specifically on annual reports (called “Document De Référence”) for listed companies based in France. This position will serve as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. They are accountable for the final quality assurance of translation and real-time, accurate recording of activities.

 

KEY RESPONSIBILITIES
* Analyse documents, create project analysis in order to provide relevant information for the sales administrators to send quotes to clients. Identify workflow, create planning and define relevant Turnaround time. Review assigned jobs and assess the need for additional information, e.g. compilation of glossaries, reference material, list of acronyms, technical terminology, and translation memories
* Manage translation teams and linguistic assets to ensure compliance with DFS LS production workflows and processes. Ensure that quality and turnaround standards are met
* Select and assign translation teams, negotiate rates and deadlines, and coordinate production with translators, editors, in-country client reviewers, typesetters and Customer Service Reps
* Keep Salesperson/Customer Service Rep updated at all times
* Keep project admin updated at all times and maintain accurate records of all costs
* Check project costs for accuracy and match to purchase order
* Exercise sound judgment in keeping supervisor informed of potential difficulties
* Inform supervisor of all issues affecting cost, quality, and turnaround
* Check accuracy of translation prior to client delivery or typesetting
* Take ownership of the Account assigned to the PC and build close relationships with the client to provide excellent client service and work with Sales and TL on a strategy to grow the account.

 

QUALIFICATIONS & ATTRIBUTES
* Bachelors and/or Masters’ degree in Translation/Localisation or equivalent experience
* Fluency in English and French
* Strong IT skills (Word, Excel, PowerPoint, Acrobat) and basic knowledge of programming languages (HTML, XML)
* Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker) a plus
* Linguistic skills including creating glossaries, assessing quality and completeness of translations
* Advanced translation memory experience including Studio, Multiterm glossary, and file management
* Project management skills: create/follow a complex schedule and adapt when appropriate 
* Minimum of 2-3 years previous project management experience in translation services, previous experience in managing financial translations like regulated information (Annual reports / DDR) or financial reports a plus
* Ability to prioritize workload while handling multiple projects simultaneously in a fast-paced and time-sensitive environment
* Ability to work to tight schedule and update trackers in a timely manner
* Excellent communication skills and the ability to accurately convey detailed instructions to multilingual vendors
* Attention to detail
* Excellent customer service as this role requires regular communication with clients and vendors
* Ability to analyze client complaints and provide relevant corrective and preventive actions.

 

PERSONAL ATTRIBUTES
* Excellent organizational skills
* Excellent interpersonal and communication skills
* Flexible team player, ready to shift own priorities to help other team members in peak periods
* Ability to work well and deliver under pressure and in a fast pace environment
* Flexible and motivated to deliver work to the highest standard 
* Ability to motivate and encourage individuals to ensure high-performance
* Ability to listen, escalate and delegate in a timely manner

 

Performance Criteria:

1. Account growth
2. Profitability of projects as identified by budgets
3. Client satisfaction levels assessed by feedback
4. Numbers and levels of quality issues
5. Effectiveness in advancing technology solutions.
6. Development of direct reports

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism, and determination to never let others down drive us to be passionate and serious about what we do, deliver customer value, yet always add a human touch

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed to ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity, and trust. All employees have a right to be treated with respect and dignity. RWS operates in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity, or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.

Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.