RWS

RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.  

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.  

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

For further information, please visit: RWS  

About The Strategic Solutions Group (SSG)

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcreating highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Job Purpose

To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.

Line management duties for Coordinators and Assoc. PJMs; including training and development, completion of appraisal tasks, objective setting and monitoring.

Key Responsibilities

1. Delivery of projects to client’s expectations achieving targeted levels of profitability
2. Compilation of estimates and proposals for approval, including notes section
3. Adhering to the LQI sales process
4. Production of project schedules using Microsoft Project and updating and maintenance where required.
5. Close financial monitoring and control of projects through budgets, invoicing and change orders
6. Project planning and implementing best methodology and process.
7. Effective verbal/written communications with clients, Network Offices and internal team members
8. Adhering to RWS project process including the use of Empower, Handover forms, Status reports and MDS forms
9. Hosting and leading conference calls with clients and team members
10. Risk assessment and strategic planning of activities to minimise potential issues
11. Accurate filing and archiving of all project related materials
12. Monitoring and mentoring of any assigned Project Co-ordinators/Associates
13. Analysis of files using translation memory tools
14. Identification of project/process improvement opportunities and escalating to Program Manager
15. Holding regular project meetings, documenting these and distributing minutes/actions to the team.
16. Maintenance and updating of invoicing tables and ensuring timely and final invoicing
17. Development and preparation of process documents where required
18. Completion of appraisals for junior reports and objective setting and monitoring

Performance Criteria

1. Account growth
2. Profitability of projects as identified by budgets
3. Client satisfaction levels assessed by feedback
4. Numbers and levels of quality issues
5. Effectiveness in advancing technology solutions.
6. Development of direct reports

 

 Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.