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Summary

The Commercial Project Manager represents and manages the commercial customer through the service experience at Baxter BioPharma Solutions, a parenteral manufacturing facility. The Project Manager ensures that all milestone requirements are delivered per agreed upon project specifications while balancing cost, resource and time commitments. They set appropriate customer expectations through the use of operating principles, guidelines and joint service agreements, while ensuring effective communications are maintained with all team members. They also ensure achievement of annual business plan for assigned customers while working to mitigate risk and solve problems as they arise.  This position reports to the Senior Manager, Commercial Programs in Bloomington, IN.

Essential Duties and Responsibilities (these are primary responsibilities of the role and the incumbent will perform other duties as assigned)

• Accountable for:
  • Achievement of Profit & Loss on a monthly basis
  • Enforcement of contractual obligations and operating principles
  • Customer communication
  • Service recovery and customer satisfaction
  • Key customer interaction during the planning and manufacturing experience
• Primary contact for ongoing commercial client projects with emphasis on ensuring successful execution of production plan to achieve or exceed sales forecast
• Participates in continuous improvement activities to maximize business results
• Leads team meetings and ensures clear actions are documented and assigned to enable timeline achievement
• Ensures collaboration and respect are maintained in all experiences, while constructively providing appropriate guidance and feedback
• Regularly meets and discusses customer forecast and demand planning with internal and external partners to ensure minimum production schedule impact and proactively identify potential demand increases that can be planned into the schedule to maximize revenue and profit opportunities while minimizing customer disruptions across the system
• Achieves annual customer demand and billable project activities per business guidelines and approved project charter
• Ensures financial obligations are assessed and collected from customer due to changes or additions in project scope

Qualifications

• Bachelor’s degree required, preferably in a business or scientific discipline
• Minimum of 3 years in project management or account management in a customer facing role is required, preferably in manufacturing and/or pharmaceutical sector 
• Must be well versed in Project Management tools and must possess knowledge of related disciplines 
• PMP certification desired
• Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook and the ability to use enterprise software (examples include:  JDE, BPLM, Trackwise, etc.)

Physical Requirements

• Duties may require overtime work, including nights and weekends
• Position requires sitting for long hours, but may involve walking or standing for periods of time
• Use of hands and fingers to manipulate office equipment required
• Ability to qualify for Grade C gowning required

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
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EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.