Our Team

Technology Services Group (TSG) is the technology enabler for our firm. Our services provide a strong, resilient, and stable platform to host business processes while enabling innovation.

Our TSG - Technology Production Services team is dedicated to ensuring that our technology environments are best in class. We run the systems that keep BNY Mellon running.  Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

 

The Role

We are seeking a Project Manager to join our Service Management organization.

Our Production Services team has initiated a bank-wide process & tooling standardization program across IT Service Management including Incident, Problem & Change Mgmt.

You will have a highly visible and impactful position within the Product Management team that will focus on developing our target state strategy leveraging the ServiceNow platform with a migration roadmap and driving a cultural change across the org. You will be working on a global team of process & tools experts as we aim to transform the firm’s capabilities and develop best in class solutions for the future.                                                                                                                                                                                                                                                                

Key Responsibilities:                                                                                                                                                                                                                                                                     

• Support the development of product roadmaps & work with internal/external partners to onboard new technologies into the firm                                                                                           
• Drive Business Analysis of existing tools & gaps to ensure smooth transitions onto the new platforms
• Serve as an application owner as part of the extended Service Management Office product portfolio including all responsibilities associated to that role                                              
• Drive the prioritization of business requirements development / changes                              
• Monitor financials including product license costs (and usage), operational costs and project funding
• Ensure infrastructure and software is maintained, patched and upgraded in a timely manner

 

 

Subject matter expert responsible for supporting Service Management process leads in development, implementation, mentoring of, and maintenance of ITSM processes, training, requirements management, and testing, as well as contribute to development of strategic solutions. Communicates and promotes the process. Initiates process improvements. Influences process stakeholders. Defines and redesigns the assigned process. Reviews drafts from junior and senior analysts and updates them as needed prior to management review and approval. Develops and conducts training and presentation, as needed. Prepares and distributes ad-hoc and scheduled reports Assists process and team leads with activities required to develop, implement and maintain processes. As needed, works with the supporting technology teams and customers to develop user stories, develop test scripts, conduct testing, participate in migrations, deliver training, update relevant documentation, and provide early-live support when the process and/or supporting technology changes are introduced. Escalates issues to Technology leadership. Identifies areas for improvement in the process and supporting technology. Maintains excellent knowledge of IT systems, tools, and stays abreast of new developments in IT . Uses a data driven approach to work with all IT stakeholders in order to bring about continuous process improvements, create plans to bridge process gaps, and produce data driven analyses to measure critical success factors and key performance indicators across relevant processes and services. Maintains excellent knowledge of IT systems, tools, and stays abreast of new developments in IT . Coaches, trains and guides process stakeholders and team members. Provides technical expertise and advice to Technology and Business process practitioners and users. Contributes to the achievement of organizational objectives and initiates process and tool implementations and executes relevant activities MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS Bachelor's degree in computer science or a related discipline, or equivalent work experience 7 + years of experience in IT; 5+ years of management experience; 2+ years in IT Service Management role required; experience in the financial services industry is a plus

Qualifications

QUALIFICATIONS

Bachelor's degree in computer science or a related discipline, or equivalent work experience 7 + years of experience in IT; 5+ years of management experience; 2+ years in IT Service Management role required; experience in the financial services industry is a plus

• Previous product management experience and ownership of enterprise application(s)
• ServiceNow certifications or product management experience                                   
• Excellent communication skills & the ability to develop clear written materials in support of objectives                                    
• Team player with the ability to lead discussions and initiatives with minimal oversight
• Knowledge of budget processes, procurement processes & license models                                                                                                                                                                                                           

Preferred:                          

• Ability to manage vendor relationships                                                                                  
• Business Analysis Experience                                                                                                     
• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment                                    

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: United States-New Jersey-Jersey City
Internal Jobcode: 96331
Job: Information Technology
Organization: Technology Services Group-HR06725
Requisition Number: 2102795