Job Title: PMO Team Lead – Regulated Industries (Legal), APAC

Location: Hong Kong

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

RWS Regulated Industries division: provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries.  This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation

About The Role:

This is a leadership role in charge of a team of project managers based in Hong Kong, Mainland China and Korea servicing a number of high profile regional and international customers within the Legal industry.

The Team Lead is to support and enable their reports to maintain the highest standards of service, professional conduct and customer satisfaction while keeping quality, compliance and profitability under control. This role reports into the PMO Director based in Hong Kong and works closely with the Sales team based in Singapore, Hong Kong, China and South Korea.

In addition to the localization industry knowledge, the position requires strong leadership, communication and analytical skills, the ability to motivate teams and lead by example, plan and execute strategic objectives across his/her part of the organization and display sound business acumen.

Accountabilities & Responsibilities:

• Train, support and provide feedback on performance to designated production team
• Manage team holidays, sickness, absence, discipline and appraisals
• Manage workload ensuring tasks are allocated evenly within the team and provide/ask for support from the wider local and global production platform
• Monitor that established procedures are adhered to at all times and meet RWS quality standards, as well as customers’ strict compliance requirements.
• Organize/attend production-related client meetings, coordinate process review on main accounts and facilitate creation of relevant reports for internal and external stakeholders
• Exercise sound judgment in keeping your manager informed of potential difficulties such as issues affecting cost, customer satisfaction, staffing and other key team’s needs
• Hands-on production involvement when required
• Carry out risk and compliance assessments
• Monitor, manage and escalate complaints
• Continually identify areas of efficiency and implement strategies to improve processes
• Organise and monitor resource needs and escalate where appropriate
• Identify Team’s training requirements and action as required
• Drive effective communication and excellence in performance within the team
• Provide support for Sales in relation to existing and new business
• Monitor Sales forecast and strategy
• Work closely with Supply Chain, Language Delivery and Engineering departments to ensure successful delivery of work

•  Skills & Experience:

• Excellent Interpersonal skills
• Focused on goals and the overall team and company objectives
• Strong business acumen
• Self-motivated and pro-active
• Detail and service oriented
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Ability to multi task in a deadline driven environment
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision making skills
• Excellent presentation and formal and informal communication skills
• Ability to communicate at all levels both internally and externally
• Strong leadership skills

• Qualifications:

• Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent.
• 5 years of experience in localization project management, preferably in the legal industry and knowledgeable in interpretation services.
• Excellent written and spoken skills in English, Mandarin or a second (APAC) language would be a plus
• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).X
• Experience in the use of CAT tools (including TRADOS, Multiterm IX, Context, glossary and file management tools).
• Ability to multi task in a deadline driven environment
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision making skills
• Excellent presentation and formal and informal communication skills
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• Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
   

  As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
   

  We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

  Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.