Job Title: Project Setup Coordinator
Location: US or UK office locations
About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com
About The Role:

Primary Purpose

Under the direct supervision of the LV Services Manager, to provide project setup services for the Linguistic Validation business unit, in addition to project initiation and administrative activities associated with the Project Planning and Project Management functions. Independently addresses complex issues, and utilizes problem solving abilities to uncover problems within systems and to identify and suggest areas for improvements.

Essential Functions

• Monitors the LV Setup inbox and maintains a detailed account of all incoming requests and their statuses.
• Creates translation table files for use in new Linguistic Validation projects.
• Proofreads English template and/or table files for new Linguistic Validation projects.
• Enters customer feedback into the customer feedback system.
• Tracks all emails to the correct quote, order, or job.
• Ensures accurate reporting of and compliance with all relevant Project Planning and Project Management data elements needed for monitoring and reporting Key Performance Indicators (KPIs), Master Services Agreements (MSAs) and/or Service Level Agreements (SLAs).
• Facilitates and adheres to applicable ISO requirements, client level SLAs/MSAs and department and company-wide KPIs.
• Identifies and suggests areas for improvement.
• Creates electronic project folders, including generation of files for translators
• Sets up Linguistic Validation projects in Trados or assigned CAT tool, including locking rows and creating packages for translators.
• Ensures that project placement coordinators have proper instructions regarding what and how a project must be completed by translators
• Transfer project files within company electronic filing system to move them and facilitate processing.
• Sets up project file folders in a timely manner.
• Enforces company policies and procedures with linguists when necessary.
• Conducts special projects as assigned.
• Understands and adheres to company Quality Management System (QMS) requirements

Knowledge, Skills and Abilities

• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent communication skills of written and verbal English.
• Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
• Accurate data entry skills.
• Ability to report work orally or in writing as required.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CRM/AURORA/production software, CAT tools, Office 365/Skype).
• Ability to prioritize and creatively problem solve job and production related issues.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to establish and maintain cooperative working relationships with others.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented.

Qualification Profile

Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

• Four-year College or equivalent degree in Business, English, Foreign Language, Social or Applied Science, or other related field.
• One to three years demonstrated successful experience in related role within the translation industry.
• Success customer service/account management experience, minimum of two years.
• Successful administrative experience, minimum of two years.
• Verbal and written fluency in at least one foreign language a plus.
• Experience using CAT tools, minimum of one year

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.