Job Purpose:
This position is responsible to perform repair operational tasks and co-ordinate with global, regional or HK team, Fashion boutiques as well as internal FA technicians and external vendors in order to meet our KPI annually.
Key Responsibilities:
Quality Control
· Repair quality results within its country
· Local Country Quality standard (Import / Export / Repair )
· Prepare Quality report & analysis
· Communication (e.g. alert, BTQs, info from buying etc)
After Sales Service
· Coordinate the process & communication for Local Repair (In House & External workshop)
· Coordinate the process & communication for Overseas Repair
· Boutique support / training for Repair related issue
· Spare part management, ordering & inventory control
· Regular stock take
· Prepare monthly report & analysis
· Communication (e.g. BTQs, info from buying etc)
Processes & Systems
· WMS / AX / POS & CASS related procedures, processes & data
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