Eaton’s Electrical Division is currently seeking a QMS Quality Supervisor to join our team. This position is based at our Cleveland, TN location. Relocation assistance will be provided. Position Overview: This position will supervise and coordinate the quality control functions and related quality assurance activities for all products manufactured by the plant or product line; plan and supervise quality control activities to ensure the conformance of manufactured products/equipment with customer specifications and their unique product performance requirements; maintain frequent contacts with customers to resolve product warranty problems; oversee customer quality relations programs and visit customer locations or equipment installations on-site to provide information about company equipment and to effectively mediate issues related to customer satisfaction and to oversee the correction of equipment problems. Provide the Quality interface and expertise between the operation and its customers including managing complaints and taking corrective actions. Participate the error-proofing activities in the facility and participate in efforts to reduce cost of quality and drive process improvements. This position is the main contact for customers, suppliers, employees and support organizations for the resolution of quality related issues. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Lead the plant’s zero defect initiative while driving efforts to improve quality trends and to reduce costs associated with rework, scrap and warranty claims in line with Divisional goals. Maintain Quality Manual, Procedures and Systems to ensure continued compliance with the ISO-9001 international quality standard and EQMS. Utilize a working knowledge of ISO 9001 and Eaton Quality Management System (EQMS) requirements to maintain an effective Quality Management System. Lead the quality team in the planning, organization and assignments of the functional work and strategy. Provide leadership and direction in the development of competencies for the quality team members. Maintain frequent contact with management, engineers, technicians, and other company personnel to discuss and resolve quality reliability. Develop statistical analysis and related quality assurance reporting information for review with manufacturing management. Interact with suppliers and coordinate supplier quality initiatives for the plant including leading the monthly supplier quality review meeting with the Supply Chain team. Work with design engineering to assure that new product introductions provide products meeting customer expectations for quality and the plants expectations for manufacturability and quality system documentation. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree from an accredited university One (1) year of quality leadership experience in a manufacturing environment Relocation assistance will be provided for candidates residing outside of a 50-mil radius of Cleveland, TN Preferred qualifications: Knowledge of ISO 9001 Knowledge of Six Sigma Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites). Healthcare/retirement savings programs. Competitive compensation packages to reward skills and performance. Tuition assistance or financial help for ongoing learning and development. Health, Dental, Vision & Wellness programs. Donation matching (U.S., Canada, Puerto Rico) We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Quality Region: North America – US/Puerto Rico Organization: ES CRDS COMM Commercial Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time