Bring your career aspirations to life with AIA!

Responsible for
• Reviewing all calls by the telemarketing team to ensure adherence with laid-down processes & guidelines.
• Ensuring documentation quality
• Conducting regular quality assurance review sessions with the telemarketing team

• Work with QA Manager to manage the quality assurance of the telemarketing team
• Investigate and handle customer service issues
• Assist QA Manager in training enforcement and quality document fulfillment to ensure customer service excellence
• Provide QA Training to new hirers and conduct regular session for the telemarketing team
• Compile and furnish QA findings to QA Manager
• Ensure documentation and reports are promptly and accurately submitted for review

Requirements

• Education: Company Product knowledge and operational procedures.
• Experience: Call Centre & Telemarketing QA experience.
• Specific Business Knowledge: Call Centre & Telemarketing systems & workflows, phone sales knowledge, QA experience.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.