About RWS

RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America. We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

About the role

Your main responsibility as a Linguistic QA Analyst will be to ensure the quality of translated and published deliverables while working closely with Project Managers and Coordinators, linguists, the Vendor Relations department, and Technical Services. You will provide guidance and support in linguistic quality-related matters and monitor the application of best practices and adherence to established processes in localization projects. You will be identifying potential risks that may affect the overall quality of translated files and implementing measures to mitigate such risks.

 

Responsibilities

• Recording and analyzing client feedback related to the quality of deliveries and coordinating necessary follow-up actions
• Responding to client complaints (daily communication mostly via email with occasional calls)
• Conducting investigations of translation quality issues and non-conformities, performing root cause analyses, and drafting up corrective and preventive action (CAPA) plans
• Preparing job instructions, training materials, and guidelines for linguists and internal team members
• Providing support to the Project Manager for issues related to linguistic quality
• Evaluating project materials and inspecting them for consistency, accuracy, and relevance
• Ensuring the adherence of translated files to client specifications and guidelines
• Monitoring linguistic quality in cooperation with the project management team and third-party linguistic reviewers
• Participating in strategic projects and account kick-offs

 

Requirements

• Fluent written and spoken English
• Attention to detail, time management, good communication skills
• Ability to approach problems analytically, critically, and objectively in the interest of continuous improvement
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure
• Knowledge of CAT tools or QA tools and processes is a big plus
• University education in English, Foreign Languages, Linguistics, Philology, or other related fields is an advantage

 

Perks of working with us

• Exciting secrets: we work with some of the most innovative brands in the world and know their plans before the rest of the world does
• An international team where English is spoken every day
• Mature and friendly colleagues who'll respect your ideas and work
• Challenges, hence opportunities to learn on your job and keep learning about Talent Acquisition
• Modern and Spacious offices in Brno city center (Vlnena so easily accessible from anywhere)
• Flexible working hours and opportunity to work from home
• Fair remuneration and comprehensive benefits package

 

Life at RWS

We work hard together to deliver for our customers; our expertise, professionalism, and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operates in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard. RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.