About RWS:

RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America.  We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

About the role

Your main responsibility as a Linguistic QA Analyst will be to ensure the quality of translated and published deliverables while working closely with Project Managers and Coordinators, linguists, the Vendor Relations department, and Technical Services.

You will provide guidance and support in linguistic quality-related matters and monitor the application of best practices and adherence to established processes in localization projects. You will be identifying potential risks that may affect the overall quality of translated files and implementing measures to mitigate such risks.

 

Responsibilities

• Recording and analyzing client feedback related to the quality of deliveries and coordinating necessary follow-up actions
• Responding to client complaints (daily communication mostly via email with occasional calls)
• Conducting investigations of translation quality issues and non-conformities, performing root cause analyses, and drafting up corrective and preventive action (CAPA) plans
• Preparing job instructions, training materials, and guidelines for linguists and internal team members
• Providing support to the Project Manager for issues related to linguistic quality
• Evaluating project materials and inspecting them for consistency, accuracy, and relevance
• Ensuring the adherence of translated files to client specifications and guidelines
• Monitoring linguistic quality in cooperation with the project management team and third-party linguistic reviewers
• Participating in strategic projects and account kick-offs

 

Requirements

• Fluent written and spoken English
• Attention to detail, time management, good communication skills
• Ability to approach problems analytically, critically, and objectively in the interest of continuous improvement
• University education in English, Foreign Languages, Linguistics, Philology, or other related fields is an advantage
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure
• Knowledge of CAT tools or QA tools and processes is a big plus

 

If this position sounds interesting to you, please do not hesitate to send us your CV in English.

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.