Quality Assurance( FR/ES/IT)
Ctrip.comShanghaiUpdate time: May 24,2022
Job Description
Core Responsibilities
 Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.
 Raise optimization suggestions to product/procedure identified from regular tasks.
 Lead innovation and continuous improvement in quality improvement project.
 Implement quality assurance standards and continuously optimize them according to business requirements.
 Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement.
 Complete other tasks assigned by line managers.

Key Qualifications and Experience
 College degree or above.
 Native speaker of Spanish/Italian/French and good capability of English in listening, speaking, reading and writing skills, and other language skill is prior.
 More than 2 years’ experience in call center or quality control, flexible policies for outstanding ones.
 Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
 Good communication skills, execution and pressure resistance.
 Good at logical thinking and judgment.
 Be conscientious and responsible, and good spirit of collaboration.

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