Quality Assurance( FR/ES/IT)
Ctrip.comShanghaiUpdate time: May 24,2022
Job Description
Core Responsibilities
Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.
Raise optimization suggestions to product/procedure identified from regular tasks.
Lead innovation and continuous improvement in quality improvement project.
Implement quality assurance standards and continuously optimize them according to business requirements.
Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement.
Complete other tasks assigned by line managers.
Key Qualifications and Experience
College degree or above.
Native speaker of Spanish/Italian/French and good capability of English in listening, speaking, reading and writing skills, and other language skill is prior.
More than 2 years’ experience in call center or quality control, flexible policies for outstanding ones.
Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
Good communication skills, execution and pressure resistance.
Good at logical thinking and judgment.
Be conscientious and responsible, and good spirit of collaboration.
Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.
Raise optimization suggestions to product/procedure identified from regular tasks.
Lead innovation and continuous improvement in quality improvement project.
Implement quality assurance standards and continuously optimize them according to business requirements.
Conduct regular VOC to hear customer voice, summarize and feedback to relevant departments for improvement.
Complete other tasks assigned by line managers.
Key Qualifications and Experience
College degree or above.
Native speaker of Spanish/Italian/French and good capability of English in listening, speaking, reading and writing skills, and other language skill is prior.
More than 2 years’ experience in call center or quality control, flexible policies for outstanding ones.
Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
Good communication skills, execution and pressure resistance.
Good at logical thinking and judgment.
Be conscientious and responsible, and good spirit of collaboration.
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