Location: EMEA Eaton Electrical Services organization in EMEA is covering 25 countries with 500+ employees, being a fast-growing business responsible of life cycle management of all Eaton Electrical products, systems and software portfolio. We are serving customers in Data centers, Utilities, Industries, Buildings, Marine, Healthcare segments by providing installation, commissioning, warranty care, preventive maintenance, troubleshooting services, spare parts, equipment life extension, modernization and end of life services. As we are continuing to expend and reinforce our organization, we are looking for a Quality & Continuous Improvement Manager, directly reporting to the General Director of EMEA Services, to drive and lead the Operational Excellence & Quality function, including Continuous Improvement, Lean and Six Sigma, Electrical Service Quality management, within EMEA Electrical Services organization. The role will be responsible to deploy EBS (Eaton Business System), establish performance metrics, set objectives and execute Continuous Improvement in all areas of the Services business, drive functional competency improvement and nurture cultural change through deployment of change management techniques. The role is responsible for ensuring CI is applied in the end to end (Customer-Eaton-Supplier) process for all central services functions (Sales, sales support, business development, product management, field operations, engineering, project management, bid & proposal) and country service units, including those processes linked to sales zones, country sales organizations and business units. As Quality manager play a crucial role in end-to-end business by ensuring that services meet set thresholds of acceptability. Defines Quality framework and plan, direct and coordinate quality assurance programs and formulate quality control policies. Improves the organization's efficiency and profitability by reducing waste. Ensure customer satisfaction is enhanced through the application of Lean/CI initiatives and the development/ deployment of robust standardized & sustainable processes throughout, aligned to Corporate Quality framework, policies & processes. The incumbent will work with all process owners to ensure that all CI & Quality process changes are approved by them, prior to implementation. Leads programs deployment (tools, processes) for Electrical Services organization enabling rollout in EMEA Service Clusters Your key deliverables: Lead the continuous improvement function for EMEA Electrical Services Business Unit driving functions to establish a culture of continuous improvement Develop and deploy Country Service Unit certification program Develop Project and Site Management certification program including curriculum design, experience requirements definition and evaluation process Support the facilitation of a training/ program on all elements of the Continuous Improvement Framework (CIF), Six Sigma and Lean tools Utilize EBS tools to eliminate waste while driving customer satisfaction, cost reduction, and improved efficiency performance Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement. Defines and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Qualifications Required: University Degree or equivalent in engineering/manufacturing, technical or related field. MBA or equivalent highly desirable. 10 years + of experience, with min. 5 years of experience with progressive levels of responsibility in business services The candidate should be a certified expert in Lean or Six Sigma and have experience working with Manufacturing Excellence tools and processes Experience of applying of lean tools in an environment of high complexity dominated by IT lead transactions is an advantage. Experience in program management, deploying and coordinating the standard utilization of various tools and processes within a specific business Then we want to hear about you! What Eaton offers: Contract in fast growing global company Challenging projects in dynamic collaborative team Great promotional opportunities – We encourage internal promotion, whenever possible Excellent working environment – safety and ethic are really important for us Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University #LI-DM1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: Sales EMEA Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time