Responsibility:

• Position where the individual can facilitate quality management system in specific teams under detailed supervision.
• Performs periodic quality audits, quality controls. Runs quality reports.
• Facilitate conduct of internal process audits.
• In call centers, performs side-by-sides, and monitoring agent calls, with particular attention to technical/functional excellence.
• Provides on- going, on-the-floor support and development of agents' technical knowledge, continually raising the bar for quality and service levels.
• Collates and publishes metrics data related to quality management system for specific teams.
• Facilitates conduct of internal process audits and ensures findings are logged and tracked to closure.
• May perform tools testing.
• Generates status dashboard and ensures correctness.
• Conducts final inspections of simple project.
• Makes amendments to tools, templates and dashboards.
• Generates status dashboard and ensures correctnes.

Qualifications:

• Bachelor degree and above
• Basic knowledge of audit process.
• Language Requirements: Advanced skill level in Japanese and Chinese Language, should be capable for English.
• Basic understanding of relevant operational process area (software engineering and support, infrastructure services

上班地址：大连

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services (formerly Dell Services) and SAP have collaborated to deliver hundreds of solutions for our clients across many industries to achieve better, faster and more sustainable business results with high performing, end-to-end and standards-based solutions. From strategic planning and implementation, to application management, outsourcing and the cloud, our global team of SAP professionals keep our client businesses running smoothly with proven methodology and innovative solutions for SAP transformation, modernization and management.