Job Summary The primary focus of this role will be providing quality, regulatory and technical skills on process and product validation. The role will require significant interaction with customers and suppliers alike to get a resolution to their issues in a timely manner using root cause problem solving techniques and corrective actions through technical reporting and collaboration with a cross functional team. Job Responsibilities Continuously improve customer satisfaction by ensuring open communication and resolution of issues in a timely and effective manner. Detailed knowledge of all products manufactured within the business unit and the supplier base. Monitor customer/plant/supplier quality and provide rapid response for any quality problems. Communication and monitoring of plant / supplier problem solving. Co-ordinate Containment activities as applicable (Customer / Plant / Supplier) Analyse customer returns, prepare problem solving reports, assure implementation and verification of corrective/preventative actions. Facilitate and lead 8D process improvement using a variety of Quality and Continuous Process Improvement tools, including but not limited to Six Sigma, and Lean Manufacturing. Actively supporting quality improvement and cost reduction initiatives and presentations. Monitoring and Tracking of all identified KPI metrics. Application of core quality tools including APQP, PPAP, PFMEA, Control Plan, SPC and MSA. Proactive approach to problem solving taking full accountability for closure of quality issues. Knowledge, practice and application of the Product/Process and Quality System standards of the International Certification Body ISO9001:2015, Industry Specific Regulatory Authorities (VDS, LPCB, NF) and Customer contractually specific Quality Requirements. Use proven tools, techniques and methodologies to inspect products, measure process performance, perform product verification and validation testing, and to provide feedback reporting as required. Qualifications Education Level Required Degree level or equivalent is desired. Experience Required Experience of working within a quality manufacturing or engineering environment. Technical Knowledge SAP ERP System. ISO9001:2015, Internal Audit, External Audit, Six Sigma (Green Belt). APQP, PPAP. PFMEA, Control Plan, SPC and MSA. Soft Skills Team player and have the ability to work on their initiative and an ability to effectively manage relationships with multiple parties. Ability to Investigate and drive to root cause. Analytical and problem solving skills with a zero-defect mindset. Good Time management. Able to perform efficiently under time pressure and to meet deadlines. Strong interpersonal and communication skills. Ability to read and understand electronic schematics. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Quality Region: Europe, Middle East, Africa Organization: ES EMEA CS OPS Ops Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring region only Travel: No