Responsibilities:

• Monitor quality performance of products, customer complaint handling and analyzing customer feedback

负责监控产品质量，处理客户投诉，分析客户反馈

• Directly and timely communicate with customer for quality and technical issues

直接面向客户，负责与客户沟通质量和技术问题

• Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces

通过协调商务团队及制造资源，负责改进客户反馈处理的效率

• Organize RGA process cross-functionally, control RMA process(tracking, log in, analyzing return goods)

负责组织跨部门的不良品退回，管理RMA流程（追踪、登记、分析客退品）

• Conduct process audit and product audit to identify improvement opportunity; analyze root cause for quality problem and work through corrective and preventive action

负责组织过程审核和产品审核，识别改进机会；分析质量问题的根本原因及采取纠正预防措施

• Review engineering change from product compliance aspect

负责评估工程变更，符合公司流程及法规要求

• Ability to achieve goals independently within a challenging time frame

能独立开展工作，在既定时间范围内完成工作任务

Minimum Qualifications:

• 5 years above experiences in quality function department in manufacturing industry

具备5年以上制造业质量部门工作经验

• Solid experience of leading customer complaint handling ( 3 years)

具备3年以上扎实的领导处理客户投诉的经验

• Professional technical or engineering experience

专业的技术或制造工程经验

• Strong inter-personal skills

良好的人际沟通能力

• Excellent oral and written communication skill in English, be able to work in a multicultural environment

要求熟练的书面及英语口语技能，能在跨文化的环境工作

• Implementation experience in ISO9001 or ISO13485

具备一定的ISO9001 或ISO13485质量管理体系工作实战经验

Preferred Qualifications:

• Major in electronic/mechanical engineering background

具备电子工程或机械工程专业背景者优先

• Knowledge and experience on Lean manufacturing

具备精益生产知识和经验者优先

• Practical experience in SAP or Salesforce or Agile

具有SAP系统、SF系统或Agile系统使用经验者优先

• Be good at summarizing and share experiences

擅长总结主题讨论，能与团队充分分享经验者优先

• Strong knowledge on data analysis

具有扎实的数据分析技能候选者优先

• Solid experience on CAPA (Corrective Action and Preventive Action)

具有扎实的纠正预防措施实践经验者优先

• Laboratorial instrument industry or instrumentation know-how will be preference

具备实验室仪器或仪器仪表产品经验者优先