Description
- Assist in the development, coordination and performance of internal audit activities for Operations in accordance with the policies, procedures and annual risk based audit plan.
- Implement quality check & auditing and identify performance gaps and root causes for business units to better manage their business performance.
- Propose solution alternatives for agent coaching.
- Partner with management team to identify areas for improvement.
- Prepare regular audit reports and offer clear insights in work quality; Continually evaluate and develop audit/monitoring procedures to improve efficiency and effectiveness.
- Perform other duties as requested by management.