Eaton’s Electrical Sector is currently seeking a Quality Manager to join our team. This position is based at our Raleigh, NC location. Position Overview: Eaton’s Critical Power and Digital Infrastructure (CPDI) Division has an opening for a Quality Manager that will lead our newly formed Distributed IT (D-IT) business unit. This position can be based out of our Raleigh, NC or Chicago, IL locations. This position reports directly to the Quality Director of the CPDI Division. The role will be responsible for developing and implementing a strategy for leading the quality function across the Distributed IT business unit of the CPDI division by forming synergies between our Tripp Lite acquisition and legacy DPQ operations. This role will be accountable for driving functional performance results at the business unit level to improve customer satisfaction and global competitiveness. The individual will be responsible for leveraging proven and new tools and processes to achieve continuous improvement in efficiency and effectiveness of the Quality function and the Quality Management System. Additional responsibilities include new product development quality, supplier development, and customer quality and the individual will interface with Service, Product Management, Operations, Engineering, Sales, suppliers, and customers on a frequent basis. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential – and where you can help us reach ours. In this function you will: Provides Quality Leadership and builds organizational capability across the D-IT business unit to drive collaborative strategies and solutions to ensure active leadership from management and ownership by all employees. Identifies and leads Quality initiatives in coordination with Eaton Corporate Quality and CPDI Quality teams, with the target to improve customer satisfaction and minimize CONC. Identifies and coordinates Operational strategies & deployment for effective quality processes and tools, including: Six Sigma, APQP planning, PFMEA, Control Plans, Supplier Assessment, PPAP, process & gauge capability, Risk Assessment, Root Cause investigations, 8D, CAR/ DMR, and WISPER. Champions the Quality Management System/ EQS within the D-IT Organization. Identifies and leads prevention-based initiatives across the D-IT organization to address barriers and enable sustainable improvements in prevention-based quality systems. Responsible for overseeing utilization of EQMS to control and improve business processes. Ensures Customer Quality and Satisfaction. Ensures Customer Requirements deployment with Sales and Product Management functions. Maintains and improves data collection systems with the goal to obtain data, monitor, analyze and identify product and customer issues to drive investigations and root cause identification assuring closed loop short term and long term corrective and preventive actions to: Improve warranty CONC performance and achieve divisional goals Improve product line field performance and achieve divisional goals Improve customer satisfaction Collaborates with cross functional leaders and team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive effective closed loop corrective action process to improve overall product performance and customer satisfaction. Manages periodic warranty and customer issue reviews with cross functional teams Overall ownership of the Customer Quality Escape management process. Initiates, assigns, investigates and manages closure of corrective actions, including High Severity Customer Quality Escapes/Field Campaigns, and including the complete management of field campaign activity to achieve divisional goals. Interfaces directly with Eaton Service leadership, field engineers (CSEs) and 3rd Party Service providers as the direct liaison for customer Quality issue resolution and guidance. Drives key quality metrics including: Quality cost-of-non-conformance (Quality CONC), Supplier and Ext. Customer DPPM, Customer Escapes (HSCQE), Manufacturing Yields, and utilizes appropriate benchmarking and comparative data to drive continuous performance improvement and speed of response. Provides functional leadership to Plant Operations & Quality/ OPEX management to improve performance, including the identification and standardization of best practices. Serves on the PROLaunch Decision Gate Committee (DGC) for the D-IT business unit Global NPD Projects to ensure defect-free product and process launches. Ensures Quality Plan execution and Quality deliverables are complete in support of PROLaunch projects. Interfaces with Eaton corporate counsel and liability representatives as required to properly manage customer quality issues in accordance with corporate guidance. Drives internal & external Supplier Quality Development including deployment of processes targeting critical commodities and Focus Suppliers to significantly reduce supplier defects by improving capabilities, including offshore & direct source suppliers. Provides Lessons Learned feedback and data to the New Product Development process including Design Reviews, pFMEAs, Quality Plans and DFA/ DFM activities to facilitate continuous improvement. Supports the CPDI Quality Director with regional and global quality strategies and initiatives related to Customer Quality. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree in Engineering from an accredited educational institution Minimum five (5) years of Quality Engineering, Quality Management, or related Engineering experience Minimum two (2) years’ experience of managing others Must be legally authorized to work in the United States without company sponsorship on an ongoing basis. Preferred qualifications: Master’s Degree Six Sigma Belt (Green, Black) certified ASQ CQE or CMQ/OE Certification Knowledge of manufacturing and Quality Management Systems (QMS) Knowledge of electrical power quality and distribution products and systems SAP Experience Project Management experience Position Criteria: Ability to demonstrate advanced problem-solving skills and methods -i.e. Six Sigma, A3, 5-Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause and identify corrective and preventive actions to drive continuous improvement initiatives Ability to demonstrate strong data analytics capabilities (Excel, SAP, COGNOS, Oracle or similar) with the ability to setup and analyze multiple databases to obtain and identify actionable conclusions Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations. Ability to work in a matrix organization, in virtual teams (across different locations), and cross-cultural environments Ability to effectively demonstrate verbal and written communication skills Ability to multitask, complete projects and deliverables with demanding deadlines Position involves significant internal and external customer contact requiring strong communications skills in customer and business critical situations. Position involves supporting teams and product lines across multiple locations in the US and internationally. We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. As a contractor with the Federal government, Eaton is subject to the Executive Order mandating COVID-19 vaccination. As permitted by applicable law, the candidate(s) hired under this posting must provide evidence of full vaccination as defined by CDC guidelines, or request a medical, pregnancy or religious accommodation exempting them from the requirement. Vaccination status will not be verified until after an offer of employment is provided, and candidates may also request a medical, pregnancy or religious accommodation at that time. Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Quality Region: North America – US/Puerto Rico Organization: CPDI OPS Operations Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time