Role Summary: The Quality Manager, Site and Contract Manufacturing will support the definition, execution, and deployment of the strategic Quality Plan for full realization through the Energy Automated Solutions (EAS) business. This position is responsible for achieving established short- and long-term objectives for quality metrics. In addition, this position is responsible for leveraging the tools and processes of the Eaton Quality Management System (EQMS) to achieve continuous improvement in efficiency and effectiveness of the Quality Management Systems as measured through Eaton’s prescribed metrics and standard assessment practices. The position drives the administration of product warranty programs and is accountable for driving functional performance results at the division level to improve Customer satisfaction and global competitiveness. The successful candidate will build organizational capability by mentoring and developing functional and leadership talent. As EAS is heavily integrated with a contract manufacturing strategy, the Quality Manager must provide direct leadership and strategy development for supplier qualification, systems, and performance characteristics to ensure product conformance and drive enhanced Customer satisfaction. Responsibilities: Responsible to lead EAS on developing, maintaining, and improving the quality system which includes leading efforts to maintain ISO 9001 certifications. Serves as an escalation point for Customer and supplier’s quality requirements or issues. Responsible for working closely with sourcing teams in the development of common goals, and strategies between Product Development and Sourcing (Spend, Cost targets, PPM, OTP) to meet business strategy needs. Leverage commercial influence through interface and influencing of global procurement organization when dealing with quality issues and conversely leverages quality and delivery information dealing with commercial issues. Responsible for providing common and standard approaches for supplier performance, including: Sourcing criteria support Quality requirements: APQP, PPAP, Discrepant Materials Report (DMR), Cost Recovery Focused priority level support for major operational quality issues Drive quality and warranty performance improvement Work closely with sourcing teams in the development of common goals, and strategies between Supplier Quality and Sourcing (Spend, Cost targets, PPM, OTP) Develop real-time product reliability monitoring utilizing automated solutions Participate in Quality and Supplier forums as representative for EAS Qualifications Minimum Qualifications: Bachelor’s Degree from an accredited institution Minimum of eight (8) years of Quality experience in a manufacturing environment Minimum of five (5) years’ experience working with supply chain contracts and agreements including terms, timing, and language Expert at leading, improving, and maintaining quality system (ISO 9001 certification) Proven ability to develop complex business unit and major company purchasing contracts Fluency both verbal and written in English and French Self-motivated with proven analytical and problem-solving abilities, which include knowledge of complex supply chain strategies and solutions Ability to influence and lead cross-functional teams and work effectively with others Ability to influencing of the procurement organization when dealing with quality issues and leverages quality and delivery information dealing with commercial issues Ability to work with Customers as an escalation point of quality issues Ability and willingness to travel within Canada and United States up to 10% Preferred Qualifications: Master’s Degree from an accredited institution Experience with Electronic Manufacturing Services contract manufacturing business Experience with working with Software and Electronic development teams Agile development experience Six Sigma Black Belt certification Experience with leading and influencing multiple remote workers and locations Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-CH1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Manufacturing & Operations Region: North America – Canada Organization: EPG EAS Electrical Automation Solutions Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time