Company
As the No. 1 world-class e-commerce platform, Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

Job Description
Operations (Ops) team is responsible for the classification of ASINs in our catalog that can be safely stored in the Fulfilment Center’s and shipped to customer while safely meeting all local laws and regulations. Ops team also prevent the sale of items that either Amazon chooses not to sell or are prohibited by law or regulations. In the global trade and direct import areas Ops team is accountable for the import tariff classification and ensure imported products have had proper testing for safety and operability. In the Sustainability area Ops has been running a number of programs such as Frustration Free Packaging and energy saving programs.

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, importance of Quality in any process, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall C- Ops quality operations. Additionally, should show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centrist and ever changing environment. Quality PMO will interact with different nodes to encourage participation and their support in cross node Kai-Zen events and will interact with their node counter parts to implement standard practices across all C - Ops nodes.

Key Responsibilities:

• Facilitates the execution of the world wide C- Ops QA strategy through local management and support teams.
• Update quality documentation and communicate to carry forward lessons learned from quality concerns
• Introduce and establish new systems and procedures under ISO
• Communicates across all levels on Operations and program team.
• Conducts Root Cause Analysis ( 5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
• Drive defect elimination program by working along with Ops and Program stakeholders
• Fluent English and Chinese capabilities
• At least a green belt holder

上班地址：南山区南海大道来福士广场