Quotation & Technical Support Engineer | Energy transition Eaton is a power management company actively engaged in the transition towards a to a low-carbon energy future across the world. We have a particular focus on enabling the energy transition in buildings with our advanced technology portfolio including: renewable energy integration, energy storage, EnergyAware UPS, microgrids and electrical vehicle charging infrastructure (EVCI). Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E The Quotation & Technical Support Engineer primary function is to provide technical support (pre-sales, commissioning and after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for EATON Electrical division. The main activities to be covered are related to EATON solutions for residential and commercial market. The Quotation & Technical Support Engineerr act as a fist point of escalation for inquiries and troubleshooting on hardware and software cases, starting from commissioning resolutions, pre-sales and post-sales inquiries. Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team. Your main responsibilities: Manage technical inquires (configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data. Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors. Assist internal and external customers with product selection and application assistance via email and phone. Provide technical support (hardware and/or software) related to EATON portfolio for a defined product division via phone/email/webchat etc. Provide level one support in testing and development for engineering software’s and tools for design and quotations. Support the localization of in-country based technical and commercial documentations. Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture. Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC. Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities Qualifications Your essential skills we are looking for: • Engineering or equivalent Technical Degree (Electrical is an advantage) • Proven experience in Electrical field/Industrial Engineering • Advanced understanding of electrical products and applications • Analytical mindset, sales and business acumen • Fluent in English and French What we offer to you: • Permanent contract in a fast-growing global company • Challenging projects in dynamic collaborative team • Flexible working solutions (home office, hybrid, flexible working hours) are implemented across different EMEA locations • We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA • We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level • We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies • We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen #LI-IH1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No