1.Listens and responds spontaneously to questions asked by the guests, Associates and suppliers. Tries to find a solution.
倾听和回应由客人，团队成员和供应商询问的问题，试图找到解决办法。
2.Finds an immediate solution to precise and simple problems.
找到能够准确解决问题的方法。
3.Knows how to improvise on an emergency situation.
了解怎样处理紧急情况。
4.Learns lessons from difficult experiences to be proactive in ones area of competence.
吸取以往的经验教训来增强对事务的预见性能力。
5.Peacemaker. Does everything to anticipate and respond to guests needs. Arbitrates divergent interests and guaranty a friendly environment.
和平使者。预期并回复客人的需求。在确保友好环境的前提下合理的处理各项分歧。
6.Respects the procedures. Is punctual, has a good appearance, accomplishes tasks with precision.
遵守程序。准时的，良好的形象，精确的完成任务。
7.Is trustworthy. Monitors the quality of owns work, and takes responsibility for it. Does what says will do.
可信赖的。监督自己的工作并勇于承担责任，说到做到。
8.Ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security.
确保各项规章制度良好的遵守并执行。为将会导致破坏服务质量或安全问题的行为提出忠告。
9.Is open to others. Asks for advise of others. Is conscious of his role in creating a team image.
寻求他人的忠告。清楚自己的角色是在创建一个集体形象。
10.Is a team player. Demonstrates flexibility in adapting to team constraints.
团队的领导人。 灵活的适应团队的制约因素。
11.Respects others and their cultures. Encourages consensus building.
尊重他人以及其文化特点。 鼓励建立共识。
12.Is open to ideas of others, receptive to those ideas and able to adapt established way of working.
听取并尊重他人的建议来适应已确定的工作方法。
13.Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game.
踊跃提出并实施创造性的解决办法，以保持领先地位。
14.Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
15.Understands and knows how to anticipate the needs of the guests. Puts his self in position to get feedbacks from guests.
理解和懂得如何预计客人的需要。 站在客人的立场上考虑问题。
16.Agreeing and implementing actions to make improvements to customer service.
就如何改进对客服务采取相应的措施。
17.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
18.Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
19.To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy.
能够发现导致客人满意或不满意的缘由，并及时与管理层沟通确保进一步的跟踪服务