RECEPCIONIST INTERNSHIP

What you will be doing:

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction
• Maintain strict security procedures to ensure guest confidentiality and safety
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure
• Attend to other duties as requested by Management and Supervisors
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended

Your experience and skills include:

• Possibility of making a study agreement of at least 6 months
• Languages: perfect English and Spanish
• Person with strong written and verbal communication skills, with great attention to detail
• Proactive and reactive, with a positive attitude, and a good disposition to work as a team
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS